Software Engineer, Development

Job Description

Job Description Join our Advanced Technical Services team at Icertis where you will be responsible for resolving the most complex technical issues in Icertis Contract Intelligence SaaS platform which is a leader in CLM space. This team serves as the final line of defense for technical issues faced by customers and implementation partners. This team excels in troubleshooting and resolving technical issues related with platform complex use cases and play a key role in rescuing customers from critical production issues. Responsibilities Resolve complex technical challenges - Address the most intricate technical issues within the ICI platform. Troubleshooting - Identify and resolve technical problems impacting customer use cases. Rescue customers - Assist customers in overcoming critical production issues. Collaborate with R&D and Product Management - Work closely with the core platform R&D team and product management team to ensure seamless functioning of the highly customized platform. Qualifications Hands-on product development - Those who have been part of enterprise SaaS development. Customer facing - Worked as part of customer facing roles or worked closely with customer facing teams. Expertise in troubleshooting - Demonstrated ability to troubleshoot and resolve complex technical issues. Problem solving skills - Excellent problem solving abilities. Log analysis skills - Proven skills in log analysis and the ability to locate issues in a short span of time. Team and independent work - Ability to work both independently and as part of a team. Collaboration - Past experience in working with R&D and product management teams. 2-4 years of experience in a Sustaining engineering role. Why Join Us? Final line of defense - Be part of a team that serves as the ultimate solution for technical issues. Challenging problems - Work on impactful and challenging technical problems. Expert collaboration - Collaborate with top experts in the field. Global impact - Contribute to the success of global enterprises using the ICI platform. About Us Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter. Show more Show less