Software Customer Support Executive

Job Title: Software Customer Support Executive

Location: Kannur

Experience: 0–2 years

Job Summary

We are seeking a proactive and skilled Software Technical Support professional to provide assistance to clients and internal teams. The candidate will be responsible for troubleshooting software issues, handling software bugs, guiding users, and ensuring the smooth functioning of software applications.

Key Responsibilities

Provide timely technical support to end-users via calls, emails, or chat.

Troubleshoot, resolve, and escalate software-related issues, including bug identification and reporting.

Assist in installation, configuration, and updates of software applications.

Maintain documentation of technical procedures, common issues, and solutions.

Collaborate with the development and QA teams to track, verify, and close software bugs.

Provide training or guidance to clients or internal teams on software usage.

Monitor system performance and report recurring issues for process improvement.

Skills & Qualifications

BCA / MCA / B.Com / M.Com / B.Sc CS / B.Tech (or equivalent qualification).

Strong knowledge of software applications, operating systems, and databases.

Excellent problem-solving and analytical skills.

Good communication skills to explain technical issues to non-technical users.

Familiarity with ticketing systems or CRM tools is a plus.

Patience and a customer-oriented approach.

Preferred

Previous experience in software support or IT helpdesk roles.

Knowledge of ERP, CRM, or other enterprise software is an advantage.

Job Types: Full-time, Permanent

Location:

• Kannur, Kerala (Required)

Work Location: In person