Soft Skills & Voice Process Trainer – BPO Industry”

Job Title: Soft Skills & Voice Process Trainer – BPO Industry
Company: [Acme Creation pvt Ltd ]
Location: Bhestan, Surat, Gujarat, India
Employment Type: Full-Time
Department: Training & Development
Experience Required: 2–5 years (BPO Training Experience)
Salary: ₹20,000 – ₹35,000 per month (based on experience & skills)

Company Overview

Join a growing organization focused on delivering high-quality customer experiences. We are seeking a dynamic and experienced Soft Skills & Voice Process Trainer to empower our tele-calling and customer service teams with effective communication, objection handling, and impactful call delivery skills.

Key Responsibilities

• Conduct training sessions for new joiners and existing staff on:
• Soft skills and communication techniques
• Effective voice modulation, tone, clarity, and empathy
• Customer call etiquette and professional behavior
• Handling objections and difficult customer interactions
• Building trust and rapport over the phone
• Design, update, and implement training materials and call scripts
• Deliver mock call simulations and role plays
• Monitor and evaluate trainees’ progress through assessments
• Provide one-on-one coaching and feedback to improve performance

Skills & Qualifications

• Bachelor’s degree in any discipline (preferred)
• Minimum 2 years of experience as a Trainer in the BPO/call center industry
• Excellent spoken and written English; Hindi or regional languages a plus
• Strong knowledge of customer service techniques, call handling, and behavioral training
• Ability to engage and energize participants
• Good understanding of BPO call dynamics (Inbound/Outbound/Voice process)
• Empathetic, patient, and able to inspire confidence in trainees

Preferred Traits

• Passion for teaching and mentoring
• Strong interpersonal and presentation skills
• Result-driven with a positive attitude
• Ability to adapt training based on learner levels and business needs

Work Timings

• Full-time, 6 days a week
• 9:30 AM – 6:30 PM OR 10:00 AM – 7:00 PM

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person