Soft Skills & Voice Process Trainer – BPO Industry

Job Title: Soft Skills & Voice Process Trainer – BPO Industry Location: Bhestan surat Employment Type: Full-Time Department: Training & Development Experience Required: 2–5 years (BPO Training Experience) Company Overview: Join a growing organization focused on delivering high-quality customer experiences. We are seeking a dynamic and experienced Soft Skills & Voice Process Trainer to empower our tele-calling and customer service teams with effective communication, objection handling, and impactful call delivery skills. Key Responsibilities: Conduct training sessions for new joiners and existing staff on: Soft skills and communication techniques Effective voice modulation, tone, clarity, and empathy Customer call etiquette and professional behavior Handling objections and difficult customer interactions Building  trust over the phone Design, update, and implement training materials and call scripts Deliver mock call simulations and role plays Monitor and evaluate trainees’ progress through assessments Provide one-on-one coaching and feedback to improve performance Skills & Qualifications: Bachelor's degree in any discipline (preferred) Minimum 2 years of experience as a Trainer in the BPO/call center industry Excellent spoken and written English; knowledge of Hindi or regional languages is a plus Strong knowledge of customer service techniques, call handling, and behavioral training Ability to engage and energize participants Good understanding of BPO call dynamics (Inbound/Outbound/Voice process) Empathetic, patient, and able to inspire confidence in trainees Preferred Traits: Passion for teaching and mentoring Strong interpersonal and presentation skills Result-driven with a positive attitude Ability to adapt training based on learner levels and business needs Work Timings: Full-time, 6 days a week 09:30 to 6:30 07:00 to 7:00