Soft Skills Trainer

Job Description

Locations-Mumbai/ Hyderabad

Build your career with a strong purpose to serve communities by joining our vibrant workforce of over 40,000 committed personnel spread across the country.

OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

JOB ROLE:

Training:

 Training Need Identification and Analysis; customization of Training Methodology

 Preparation of Monthly Training Calendar

 Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training mandays

 On the job training to the front - end employees

 Plan and deliver induction to new hires on bi-monthly basis

 Plan and deliver new hire’s training program on bi-monthly basis

 Plan and deliver existing employees training program

 Plan and conduct on-the-job (OJT) training in stores as per business requirements

 Plan and co-ordinate the new business initiatives of the company

 Act as counsellor for handholding of employees

HR:

 Coordinate with HR

 To receive the list of new joinees eligible for induction and new hire training as per the training calendar

 To submit the attendance of trainees undergoing induction and new hire training

 To track three monthly assessments of trainees and carry out counselling whenever required

 To help solve issues related to attendance, ID card, uniform etc.

Budget & MIS:

 Generate and maintain training related employee database

 Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head

 Record actual monthly training expenditure in training MIS

Operations & Customer Service:

 Encourage and direct supervisors for collecting customer feedback forms

 Collect relevant issues during branch visit and coordinate with concerned in operations for solutions

 Liaison with the concerned in operations to deliver operations modules during New hire training

Skill Set:

 The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.

 Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.

 This job will require travelling within the region across retail pharmacies for on the job training purpose.

Additional Information

• Work Week: Mon – Sat (6 days/week)
• Work Timings: General Day Shift
• Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)
• Interview-2 Video call
• F2F interviews Mandatory

Required Qualification

Any Graduate ,

Job Type: Full-time

Pay: ₹500,000.00 - ₹800,000.00 per year

Work Location: In person