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Skyway Solution
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Soft Skills Trainer BPO

Soft Skills Trainer BPO

Skyway Solution

5 - 10 years

|

5 - 10 Lacs

noida uttar pradesh india

Posted:2 months ago| Platform: Foundit logo

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Skills Required

soft skill training needs analysis training modules written communication interpersonal skills training needs identification training methodologies

Work Mode

On-site

Job Type

Full Time

Job Description

Soft Skills Trainer BPO

Roles and Responsibilities

Conduct engaging and interactive
Soft Skill Training sessions
for BPO employees.
Perform
Training Needs Identification (TNI) and Training Needs Analysis (TNA)
to design effective learning paths tailored to specific skill gaps.
Create and deliver structured
Training Modules
covering essential soft skills relevant to the BPO environment, such as communication, customer handling, problem-solving, and teamwork.
Monitor and improve
Throughput
by tracking trainee performance and refining training methodologies.
Provide constructive feedback and coaching to trainees to foster continuous improvement.
Assess training effectiveness through various metrics and adjust programs as needed.

Skills Required

Proven experience in conducting soft skills training, preferably within a BPO or call center environment.
Strong understanding and practical experience with TNI and TNA methodologies.
Demonstrated ability to create comprehensive and impactful training modules.
Excellent presentation, facilitation, and interpersonal skills.
Strong verbal and written communication abilities.
Ability to motivate and engage adult learners.
A keen eye for detail and the ability to track and analyze training performance data.
Adaptability and flexibility to meet evolving training needs.

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