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Titan Company
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Social Media Engagement - Manager

Social Media Engagement - Manager

Titan Company

5 - 7 years

5 - 10 Lacs

Bengaluru

Posted:16 hours ago| Platform:

Apply

Skills Required

Social Media Management Team Handling Social Media Campaigns Social Media Strategies ORM Customer Engagement Stakeholder Management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:

Location:

Manage customer interactions on all social media platforms
Resolve queries by coordinating with internal teams (Product, Service, Marketing)
Monitor brand sentiment and escalate critical issues
Maintain CRM records (Salesforce preferred)
Generate reports on engagement, feedback, and brand health
Guide junior team members and ensure response quality
Use AI tools for sentiment analysis and workflow automation
Support lead generation and campaign engagement
Handle trolling/crisis escalation efficiently

Key Skills:

Social Media Engagement, ORM, CRM (Salesforce), Customer Service, Social Listening, Sentiment Analysis, AI Tools, Escalation Handling, Digital Communication

Qualifications:

Graduate (Marketing/Communication preferred)
Strong communication in English & Hindi
Experience in CRM, helpdesk, and social media tools

Interested candidates kindly share your details on amruthaj@titan.co.in

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