Social Media & Customer Engagement Specialist

2 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Social Media & Customer Engagement SpecialistLocation:</strong> GURGAONExperience:Employment Type:About Us:Ruokamill is a purpose-driven nutrition brand committed to creating genuinely healthy products tailored to age- and gender-specific needs. We are looking for a dynamic Social Media & Customer Engagement Specialist to build our community, drive conversations, and bring our brand voice alive across platforms.Key Responsibilities:Social Media Management:Plan,schedule, and manage posts across Instagram, Facebook, LinkedIn, and other relevant platformsRespond to DMs, comments, and mentions to build active engagementWhatsApp & Email Marketing:Create and manage WhatsApp broadcast campaigns and customer groupsDraftengaging emails for newsletters, product updates, and special offersSegment customer lists and track open/click-through ratesContent Writing & Communication:Writeengaging, informative, and original content on nutrition, wellness, and other meaningful topicsWorkclosely with the nutrition and marketing teams to ensure accuracy and brand alignmentAssist in crafting creatives, captions, and short-form content with high attention to grammar and toneCustomer Engagement:Actively engage with our audience to build community trust and loyaltyIdentify trends and feedback to suggest content and campaign ideasMaintain records of customer interactions for insights and improvementsRequirements:1–2 years of relevant experience in social media or digital marketingExcellent written and spoken English; a flair for storytelling and meaningful communicationKnowledge of WhatsApp Business tools, email marketing platformsHands-on experience with Meta Business Suite, or similar scheduling toolsInterest or background in nutrition, wellness, or health communication is a strong plusWhat We’re Looking For:A proactive, creative thinker with a genuine passion for healthy living and digital engagementSomeone who loves building conversations, not just campaignsHighly organized with strong attention to detail and timelines



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