SNOW Architect

TEKNIKOZ

4 years

0 Lacs

pune maharashtra india

Posted:1 month ago| Platform:

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Skills Required

servicenow architecture integration strategies service management design automation itil drive optimization leadership network rest orchestration

Work Mode

On-site

Job Type

Contractual

Job Description

Greetings from Teknikoz

Experience : 4+Years

Roles and Responsibilities

Define and implement enterprise-scale ServiceNow architecture across CSM and TSM
Develop integration strategies for OSS/BSS systems and telecom-specific platforms.
Architect workflows for Customer Service Management (CSM) and Telecom Service Management (TSM).
Design self-service portals, virtual agents, and automation for high-volume telecom operations.
Ensure adherence to ITIL best practices and telecom regulatory frameworks.
Establish architecture standards and drive process optimization for service assurance and provisioning.
Collaborate with business leaders and technical teams to align solutions with strategic goals.
Provide thought leadership and mentor delivery teams.

Required Skills & Experience

Deep understanding of telecom processes: Order Management, Service Assurance, Network Operations.
Experience in large-scale digital transformation projects within Telco environments.
ServiceNow platform mastery (ITSM, ITOM, TSM, CSM).
Strong knowledge of integrations using REST/SOAP APIs and orchestration workflows.
ServiceNow Certified Technical Architect (CTA).
ITIL Foundation and relevant CIS certifications.

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