SME - Renewable Energy

The SMEs shall provide leadership, best practices of the industry, and show Yokogawa solution capability as trusted partner. Each SME shares valuable information, makes effective PDCA cycles with multiple skill sets, and breaks silos with effective communication and information sharing among the Yokogawa organizations.

SME leads the growth of the business and support the global team in a particular business and/or technology domain through digital co-innovation.

In addition to this, each business SME is communicating with each solution architect to get technology support to grow the business quickly.

1. Mission; Drive to be a trusted partner of the customer for Digital Transformation and Operational Excellence

Become trusted partners to our customers through a consulting approach

Maximize usage of Industrial domain knowledge and talent to increase value to the customer quickly through a shared learning best practice.

Identifying customer issues through a consulting approach and implementing solution proposal activities. Proposals include a range from L1-L4.

As an industry specialist (SME), the SME also supports other RHQ when requests for support are received not only from that region but also from another region.

Participate in Global SME network meetings and share his activities to other SMEs.

2. Roles & Responsibility

2.1 Problem-solving project identification

Customer approach

Consulting to identify customer issue

Present Yokogawa Solution Capability

Develop Business partners program

2.2 Knowledge Management

Domain knowledge accumulation and digitalization including new ways to deliver and measure customer value

Knowledge workers support by sharing knowledge and training

Project improvement through best practices and standardization

Platform to learn and certify skills as well as team building and continuous improvement by sharing lessons learnt

2.3 Business Support

Support Solution development

Presales consulting

Project consulting

Customer engagement support

2.4Governance & Cost Reduction

Setting KPIs and monitoring progress and performance

Resource (money, people, funding) management support

Sharing infrastructure, providing tools and information such as risk prevention to reduce overall cost and streamlining resources.

2.5 Communication and Information Hub

Share any useful information from and to other SMEs and other organizations which enable quick feedback for any improvement such as market research, product development, better use of infrastructure, etc.

3. Alignment of the SMEs with the wider organization

Each SME will report to the GBO/RBO. Yokogawa headquarters will conduct steering committee meeting periodically. SME will participate if require and present his activity to Yokogawa board members.

4. Go to Market Structure for L3 business expansion

SME need to understand L3 business expansion strategy and work with L3 business team YHQ D-SOL SCC) for L3/L4 business expansion.