Golden Opportunities logo

SME � International Voice Operations - Bangalore - GO/JC/1250/2025

4 years

0 Lacs

patna chhattisgarh india

Posted:1 month ago| Platform: Linkedin logo

Apply

Skills Required

communication drive metrics training support escalation mentoring

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

SME � International Voice Operations - Bangalore

Job Overview:

We are seeking dynamic and experienced Subject Matter Experts (SMEs) in Voice Operations with excellent communication skills. This role is ideal for professionals who have led or acted as SMEs in international voice processes and are ready to take ownership in a fast-paced environment.

Key Responsibilities

  • Lead and mentor voice process teams, ensuring high-quality customer interactions
  • Handle escalations and complex queries with precision and professionalism
  • Collaborate with cross-functional teams to improve process efficiency
  • Drive performance metrics and ensure SLA adherence
  • Provide training and support to new team members

Skills & Attributes

  • Minimum 4 years of experience in international voice processes
  • Prior experience as a designated SME or acting SME is mandatory
  • Strong verbal communication and interpersonal skills
  • Preference for candidates with provider calling experience
  • Ability to join immediately or within 15 days

Skills Required

RoleSME � International Voice Operations - BangaloreIndustry TypeHospitals/ Health CareFunctional AreaRequired Education Bachelor DegreeEmployment TypeFull Time, PermanentKey Skills
  • ESCALATION HANDLING
  • EXCELLENTCOMMUNICATIONSKILLS
  • INTERNATIONAL VOICE
  • MENTORING & TRAINING
  • PROVIDER CALLING EXPERT
  • VOICE OPERATIONS
  • VOICE PROCESS
Other Information
Job CodeGO/JC/1250/2025Recruiter NameBrindha Kamaraj

More Jobs at Golden Opportunities

Application Support Engineer-L1 (Should have worked on ITIL)-

Pune, Coimbatore

1 - 2 yrs
|

INR 2 - 3 Lacs

Provider Contact Center Executive (International voice process)

Bengaluru

Experience: Not specified

|

INR 2 - 3 Lacs

Dotnet + Angular developer - SA/M - GO/JC/21515/2025

Mumbai Metropolitan Region

Experience: Not specified

|

Salary: Not disclosed

Sailpoint Developer - GO/JC/21506/2025

Mumbai Metropolitan Region

Experience: Not specified

|

Salary: Not disclosed

Zonal Manager - Sales - GO/JC/014/2025

Navi Mumbai, Maharashtra, India

5 - 8 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Golden Opportunities logo
Golden Opportunities

Career Services

Opportunities City

RecommendedJobs for You

Golden Opportunities logo

SME � International Voice Operations - Bangalore - GO/JC/1250/2025

Golden Opportunities

patna, chhattisgarh, india

Golden Opportunities logo

SME � International Voice Operations - Bangalore - GO/JC/1250/2025

Golden Opportunities

patna, chhattisgarh, india