Work from Office
Full Time
Cognizant is hiring for “Enterprise Technical support roles” for their technical project. Experience related to SQL, programming, networking, Troubleshooting and Client workspace, Cloud products, Azure or others.
Key Skills & Experience:
Any bachelor’s degree.
2-5 years of customer care experience, preferably in a technical environment.
Worked with Client Workspace and understanding of enterprise-level configurations, troubleshooting advanced issues: routing, API behavior, SAML, OAuth, Understanding of logs, backend tools, traces.
Strong awareness on GCP/G Suite products and features, experience in working in a customer centric operation resolving technical or operational issues.
Strong troubleshooting and diagnosis skills in a technical environment.
Strong sense of business ownership, personable accountability, and customer focus.
Works well independently and cross functionally with other teams.
Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
Ability to understand processes and how different pieces of a large process puzzle fit together.
Determination to continuously work to achieve team KPIs which often change.
Capacity to research using internal knowledge bases and documentation.
Aptitude to think critically and work through ambiguity.
Flexible enough to work under different work environments Experience with technical writing and version control a plus.
Cognizant
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