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For Employers

SME

Cognizant

8 years

0 Lacs

bengaluru karnataka

Posted:17 hours ago| Platform: SimplyHired logo

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Skills Required

english analysis skills presentation skills bachelor's degree human resources communication skills

Work Mode

Remote

Job Type

Full Time

Job Description

Looking for immediate joiners

Designation: Content Rating Expert (SME)

Business Vertical: IOA

Reporting Manager: Team Manager (TM)

Location: Bangalore (Work from Home)

Typical Background: 5–8 years in HR domain with experience authoring SOPs, managing escalations, and enforcing policy.

Role Purpose:
Apply policy judgment to complex HR cases; define acceptance criteria, mentor Generalists, and refine training data and rubrics to improve model quality.

Core Responsibilities:

Interpret complex outputs involving eligibility, documentation, SLAs
Define golden examples and edge case boundaries for high-risk flows.
Conduct RCA on recurring defects and suggest rubric/prompt changes.
Mentor peers and support training on nuanced HR topics.

Must-Have Experience:

Strong grasp of HR SOPs, compliance language, and PII handling.
Experience in SOP authorship or policy rollout.
Skilled in presenting policy rationale and guiding decisions.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
5–8 years in HR domain with experience reviewing HR content.
Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
Strong focus on quality of work and attention to detail.
Excellent written, verbal and presentation communication skills.
Exposure to core HR processes , Working knowledge of HR and CMS systems
Familiarity with HR systems, case tools, and content platforms.
Strong fluency in English and analytical review skills.

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