SmartComm Business Analyst

Job Summary: We are seeking a detail-oriented and experienced SmartComm Business Analyst to join our team. The ideal candidate will have a deep understanding of document generation and communications platforms, particularly Smart Communications (SmartComm), and will be responsible for analyzing business requirements, designing solutions, and supporting the implementation of communication templates across various business functions. Key Responsibilities: Gather, analyze, and document business requirements related to customer communications using SmartComm. Translate business needs into functional specifications and user stories. Collaborate with business users, developers, and QA teams to design and test SmartComm templates and workflows. Define data mappings and support integration efforts with core systems (e.g., Salesforce, Guidewire, etc.). Conduct gap analysis and propose efficient, scalable communication solutions. Assist in the design of interactive and batch communications (IC, DOC1, Batch processes). Coordinate UAT activities and support end-user training and documentation. Participate in Agile ceremonies including sprint planning, backlog grooming, and daily stand-ups. Work closely with SmartComm configuration/development teams to ensure alignment with business goals. Monitor and optimize SmartComm performance, usage, and adoption. Qualifications: Bachelors degree in Business, Information Technology, or a related field. 4+ years of experience as a Business Analyst, with at least 2 years working directly with Smart Communications (SmartComm). Strong understanding of SmartComm features such as Template Editor, Communications Designer, and Data Modeler. Familiarity with XML, JSON, and data transformation. Experience with customer communications in regulated industries (insurance, banking, healthcare) is preferred. Strong communication, presentation, and stakeholder management skills. Experience working in Agile/Scrum environments. Knowledge of related platforms (Salesforce, Guidewire, etc.) is a plus. Preferred Skills: SmartComm certification (if available). Hands-on experience with SmartComm integrations and APIs. Familiarity with CCM (Customer Communications Management) best practices. Proficiency in using tools such as JIRA, Confluence, Visio, and Microsoft Office. ",