(7 to 10 yrs) SAP Success factors - PMGM Handle and resolve 2nd level incidents/tickets in the Service Management Tool , based on priority and quality for the SAP Success factors PMGM support Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subject-matter experts where escalation is needed. Collaborate with Global Application Support Specialist, IT developers and other support teams. Contact with the technical team for any alignments, issues, case/incidents creations, SLA follow-up. Supporting the onboarding of new team members Analysis and coordination or release management (new releases, features and enhancements) activities) Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade D

Level To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) No

Remote work possibility No

Global Role Family To be defined

Local Role Name To be defined

Local Skills PMGM support

Languages RequiredENGLISH

Role Rarity To Be Defined

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SLB SF PMGM Solution Architect