SLA - Contract Management - Chennai

Kiya.ai

10 - 13 years

1 - 2 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

it compliance contract management sla governance coordination regulatory & compliance knowledge internal contract service level agreement it security

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Service Level Agreement Coordinator :

Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries
Ability to work in an international environment
Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers
Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.
Production of KPIs on SLAs (IC -Internal Contract)
Scheduling, Preparing and leading Committee meetings.
Co-ordinate with Legal and Compliance teams
Adapt as per regulatory requirements.
To initiate the contract once purchase or in house application is deployed.
Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc
Actively contributes to the overall governance of the SLA . (IC -Internal Contract)
To manage the controls that are executed on SLA (IC -Internal Contract)

Preferred candidate profile

10 years of relevant working experience in SLA (IC -Internal Contract)
Fluency in English both oral and written (mandatory)
Ability to work in an international environment
Knowledge of Legal documentation, Data Protection (GDPR), IT Security
PPT, Excel also Power BI will be helpful

Legal experience or background is preferred on internal or external contract.

Interested candidate please share the CV - rupali.padme@kiya.ai

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