Continuous Improvement Insights Manager Computacenter

18.0 - 22.0 years

0 Lacs

karnataka

On-site

As a Continuous Improvement Insights Manager at our company, you will be responsible for driving data-driven decision-making and continuous improvement within Group Managed Services (GMS) through the Measures That Matter (MTM) framework. This newly established balanced scorecard framework aims to identify, measure, and enhance strategic KPIs across various business areas. We are seeking a leader experienced in implementing performance management systems, like balanced scorecards, to elevate the MTM framework's maturity level. Your role will involve managing the day-to-day operations of the MTM framework, ensuring data integrity, facilitating governance activities, and providing performance insights to support GMS leadership in making informed decisions. Collaboration with data custodians, operational teams, and senior leadership will be essential to analyze trends, identify performance gaps, and drive continuous improvement initiatives. Key Responsibilities: - Oversee the timely preparation of MTM dashboard data in collaboration with Business Insights teams. - Validate data accuracy before publishing the dashboard to the senior leadership team. - Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs. - Collaborate with data custodians and operational teams to investigate underperforming measures. - Support in identifying and documenting root causes of performance issues and implementing mitigation plans. - Drive and track corrective action plans with clear ownership, timelines, and measurable outcomes. - Generate detailed insights, secure sign-off, and publish the monthly performance summary. - Lead quarterly steering meetings with the leadership team, providing data insights, root cause analysis updates, and recommendations. - Manage the schedule for monthly MTM review meetings and follow up with action owners to track progress. Additionally, you will evolve the MTM framework by overseeing its development and refinement to effectively capture and report on critical KPIs. Your expertise will be crucial in advising senior leadership on selecting and implementing performance measures aligned with strategic goals. You will work on improving the completeness and accuracy of MTM data and ensure alignment of critical KPIs across functional areas through collaboration with operational excellence teams. Requirements: - Strong organizational skills and attention to detail. - Excellent stakeholder management, particularly at the leadership level with 18+ years of experience. - Proficiency in change management and analytical skills. - Advanced presentation and communication skills. - Experience in producing concise management reports and implementing performance management systems. - Working knowledge of Power BI and data visualization techniques. - Ability to manage multiple priorities effectively and work under pressure. - Experience with continuous improvement methodologies like Lean Six Sigma is a plus.,

Posted 2 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.