SLA - Contract Management - Chennai Kiya.ai

10.0 - 13.0 years

1 - 2 Lacs

chennai

Work from Office

Role & responsibilities Service Level Agreement Coordinator : Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries Ability to work in an international environment Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues. Production of KPIs on SLAs (IC -Internal Contract) Scheduling, Preparing and leading Committee meetings. Co-ordinate with Legal and Compliance teams Adapt as per regulatory requirements. To initiate th...

Posted 1 week ago

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Continuous Improvement Insights Manager Computacenter

18.0 - 22.0 years

0 Lacs

karnataka

On-site

As a Continuous Improvement Insights Manager at our company, you will be responsible for driving data-driven decision-making and continuous improvement within Group Managed Services (GMS) through the Measures That Matter (MTM) framework. This newly established balanced scorecard framework aims to identify, measure, and enhance strategic KPIs across various business areas. We are seeking a leader experienced in implementing performance management systems, like balanced scorecards, to elevate the MTM framework's maturity level. Your role will involve managing the day-to-day operations of the MTM framework, ensuring data integrity, facilitating governance activities, and providing performance i...

Posted 2 months ago

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