SLA - Contract Management - Chennai Kiya.ai

10.0 - 13.0 years

1 - 2 Lacs

chennai

Work from Office

Role & responsibilities Service Level Agreement Coordinator : Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries Ability to work in an international environment Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues. Production of KPIs on SLAs (IC -Internal Contract) Scheduling, Preparing and leading Committee meetings. Co-ordinate with Legal and Compliance teams Adapt as per regulatory requirements. To initiate the contract once purchase or in house application is deployed. Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc Actively contributes to the overall governance of the SLA . (IC -Internal Contract) To manage the controls that are executed on SLA (IC -Internal Contract) Preferred candidate profile 10 years of relevant working experience in SLA (IC -Internal Contract) Fluency in English both oral and written (mandatory) Ability to work in an international environment Knowledge of Legal documentation, Data Protection (GDPR), IT Security PPT, Excel also Power BI will be helpful Legal experience or background is preferred on internal or external contract. Interested candidate please share the CV - rupali.padme@kiya.ai

Posted 7 hours ago

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