Site Reliability Engineer

Role

Role

Upsmart Solutions

Site Reliability Engineer (SRE)

Java

Objectives of this role:

• Ensure high availability, reliability, and performance of production systems.
  
• Handle escalated technical issues impacting users and vendors, driving quick and lasting resolutions.
  
• Collaborate with Engineering teams to improve observability, alerting, and system robustness.
  
• Own incident management, postmortems, and RCA documentation.
  
• Continuously improve automation for monitoring, deployment, and infrastructure.
  

Key Responsibilities:

• Monitor system performance and troubleshoot production issues.
  
• Manage infrastructure reliability for platforms built on Java and NodeJS.
  
• Collaborate with development teams to optimize applications for scale and performance.
  
• Build internal tools for improved operational efficiency.
  
• Provide on-call support during US hours and on a rotational weekend basis.
  
• Maintain detailed records of incidents, fixes, and preventive measures.
  

Required Skills and Qualifications:

• Minimum

  5 years

  of experience in SRE or DevOps roles.
• Hands-on expertise in

  Java

  and

  NodeJS

  . (Mandatory)
• Prior experience supporting

  e-commerce

  or

  video streaming platforms

  .
• Proven troubleshooting experience across frontend, backend, and infrastructure layers.
  
• Strong grasp of system design, scalability, and observability.
  
• Excellent verbal and written communication skills.
  

Preferred Skills and Qualifications:

• Experience with cloud platforms (AWS, GCP, or Azure).
  
• Familiarity with CI/CD pipelines, Docker, Kubernetes, and monitoring tools (Grafana, Prometheus, etc.).
  
• Incident response and RCA reporting experience.