Site Reliability Engineer

What You'll Do & How You'll Make Your Mark.

• Be responsible for downtime and maintain the product SLA.
• Participate in weekly on call rotation, solving escalated tickets, resolving outages, and debugging production issues.
• Provide great customer service by responding to escalations and building self-serving tools/methods for customers and support teams.
• Work closely with various stakeholders like Engineering, Monitoring and Operations teams, NetOps &, business development teams.
• Strict adherence to automating routine tasks by scripting.
• Learning and continuous improvement - Devote time for learning innovative technology and practices.

Basic Skillset

• Excellent knowledge of Linux internals & OS fundamentals like scheduler, memory, storage, networking, Filesystems etc.
• OSI, TCP/IP & networking fundamentals
• Exposure to RDBMS like MySQL, PostgreSQL etc.
• Exposure to any configuration management tools like Puppet, Ansible, Chef etc
• Understanding of GIT concepts / terminologies.
• Shell scripting
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other teams Preferred Skillset:
• Understanding of DNS-to-Deployments and everything in between.
• Experience of managing large-scale infrastructure.
• Knowledge of HA-Proxy, Nginx, Heartbeat/KeepAlived, pacemaker etc.
• Prior experience of managing global DNS infrastructure and large-scale Email systems is a bonus.
• Exposure to RDBMS and NoSQL Databases like MySQL / PostgreSQL, Redis, Cassandra, etc.
• Understanding of virtualization and containerization. Working knowledge of Docker, KVM/Libvirt. Exposure to infrastructure orchestration platforms like Kubernetes, OpenShift, OpenStack, & GCP a plus.
• Has prior experience in managing mail servers running Postfix, Dovecot, Exim, Roundcube Webmail etc.
• Proficient in at least one scripting language like Python, Ruby, Golang, Perl, PowerShell, etc