Content Writer

Role- Content Writer

What you'll do & how you'll make your mark

• Develop High-Quality Content: Create original, reader-friendly instructional guides and help section articles that simplify complex product functions.
• Optimize & Enhance Existing Content: Review, update, and refine help articles to align with the latest product features and industry best practices.
• AI-Driven Content Creation: Utilize AI-powered content generation, editing, and optimization tools to streamline research, drafting, and proofreading.
• Product Research & Testing: Understand product functionality by researching, testing, and identifying potential user challenges, ensuring content preemptively addresses these concerns.
• Visual & Multimedia Integration: Enhance content clarity with original screenshots, diagrams, and AI- generated visuals whenever necessary.
• Editing & Reviewing: Ensure all content is meticulously edited, proofread, and reviewed for accuracy, consistency, and brand compliance before publication.
• Content Formatting & Compliance: Convert content into HTML, adhering to standardized writing guidelines, SEO best practices, and brand voice consistency.
• Time Management & Deadline Adherence: Efficiently manage multiple content projects, prioritize tasks, and meet tight deadlines without compromising quality.
• Continuous Learning & Innovation: Stay updated with the latest AI tools, industry trends, and technology advancements to enhance content strategy and efficiency.
• Collaborate & Communicate: Work cross-functionally with product teams, UX designers, and support teams to ensure accurate and up-to-date documentation.
• Error Reporting & Quality Assurance: Identify and report product-related bugs, inconsistencies, or content gaps.
• Ad-Hoc Responsibilities: Support additional content projects, editorial initiatives, and process improvements as needed.

Who you are & what you'll need to succeed.

• Proven Experience: Minimum 4+ years of corporate experience in content writing, technical documentation, or a related field, ideally in the tech or SaaS industry.
• AI Literacy: Familiarity with AI-driven content creation tools (e.g., ChatGPT, Grammarly, Jasper, Surfer SEO) and their application in content optimization.
• Strong Writing & Editorial Skills: Excellent command of English grammar, a clear and concise writing style, and the ability to break down complex topics into easily digestible content.
• Technical Proficiency: Ability to grasp technical concepts quickly, research effectively, and translate findings into user-friendly documentation.
• Attention to Detail: Strong organizational and analytical skills to ensure accuracy, consistency, and adherence to brand voice.
• Editing & Reviewing Expertise: Strong editing, proofreading, and content reviewing skills to maintain high editorial standards and brand consistency.
• Time Management & Multitasking: Ability to manage multiple projects efficiently, prioritize workload, and meet tight deadlines.
• Problem-Solving & Proactiveness: Ability to identify content gaps, suggest improvements, and take initiative in enhancing existing processes.
• Reliability & Confidentiality: Must be able to manage sensitive information with integrity and maintain strict confidentiality.
• Flexible & Adaptable: Willingness to adjust to evolving content needs, workflows, and working hours when required.

Why you'll love us.

• We've evolved. we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation
• Where can we take you We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!