Site Reliability Engineer

Role & responsibilities

• Coordinates cross-product chaos experimentation to proactively test system resilience and uncover reliability gaps.
• Maintains the centralized incident response playbook for the subdivision, documenting standards for communication, escalation, and recovery during incidents. Aggregates and reports quantifiable availability data to senior leadership. Contributes to IT-wide inner source libraries for reliability engineering practices.
• Facilitates blameless post-incident reviews for incidents involving more than one product family, identifying systemic issues and driving continuous improvement.
• Remains informed of ongoing site reliability engineering activities across the subdivision and collaborates on shared learnings and best practices.
• Communicates new reliability standards, tools, and frameworks across subdivisions to promote consistency and innovation.
• Participates in special projects and performs other duties as assigned.
• Drives automation of key operational tasks including deployments, monitoring, and scaling, reducing manual effort and operational risk.
• Defines and tracks key performance indicators (KPIs) such as availability, latency, and error rates to assess and improve system health.
• Partners with development teams to ensure software reliability and scalability. Provides input on architectural and code changes that affect operational performance.

Preferred candidate profile

• Minimum 5 years of experience in site reliability engineering or a related discipline
• Bachelors degree in Computer Science, Information Technology, or equivalent combination of education and experience
• Expertise in incident management, chaos engineering, performance metrics, and automation frameworks
• Strong background in system monitoring, reliability tooling, and cross-functional stakeholder engagement