Site Reliability Engineer

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in AI and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. Headquartered in Los Angeles, the company has employees around the globe. The company culture fosters team integrity, positive persistence, and continuous growth. With Convoso, the future is bright as we continue to evolve our technology. The company's foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) give our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future-forward technology will allow Convoso to grow into new markets across hundreds of use cases. At Convoso, we're constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. We are looking for a Site Reliability Engineer to devise and develop automations and provision scripts and environments, assess and maintain systems, as well as brainstorm possible improvements that can be made to our systems in the future. As a Site Reliability Engineer at Convoso, you will manage and monitor installed systems, networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure). You will ensure the highest level of systems and infrastructure availability, install, configure, and test operating systems, application software, and system management tools, design, plan, and automate deployment of network communications systems, provide documentation as required, etc. You should have at least 5 years of experience in configuring enterprise-level Linux systems within a highly networked environment, expertise in using Chef for configuration management and automation, strong proficiency in scripting languages such as Python and Bash, skills in designing, implementing, and optimizing centralized logging solutions, experience with MySQL or similar database systems, familiarity with virtualization technologies, proficiency in using CI/CD tools, proactive, resourceful, and adept at managing projects and solving problems, etc. A Bachelor's or Master's degree in Computer Science, Engineering, or a related field is required. Work perks include 100% covered premiums for employees + dependents, PTO, paid sick time, holidays, monthly credits toward food & beverage, employee referral bonus, and a team of highly experienced and kind colleagues. The HQ office offers a casual environment, fully stocked kitchen, flexibility of shift, and free parking on office premises.,