Site Operations - Mumbai - Top Indian Digital Conglomerate

Want profiles only from ecommerce companies

Location: Mumbai

Openings:

About the Team:

At the core of company Business Operations, the Site Operations-Marketing team manages the entire site marketing and merchandising operations. As the last pillar in business planning and execution, top-class experience is assured in all pre-order journeys of customers.

Purpose of the Role

• Play a critical role in managing digital content on CMS and timely go live of all sale properties.
• Will be responsible to ensure delightful customer experience on company website through accurate and relevant content availability on website.
• This role includes creation and maintenance of digital content on CMS and ensure 100% accurate and relevant content availability on the website.
• Consistently delivering top quality content on the website, ensure CMS hygiene and develop analytical skills that help to take right decisions for better customer experience. Take initiatives which create impact within department efficiency or help business improve productivity.

Roles and Responsibilities:

• To ensure timely refresh of creatives on the CMS.
• Update content in CMS as per the guidelines.
• Quality check of content going live on the site.
• Implementation of new features, data migration with proper tracking.
• Follow up with relevant stakeholders for gathering refresh information, follow proper escalation matrix for timely resolutions.
• SEO, Keyword analysis and ensure 100% coverage and accuracy of SEO attributes.
• Check daily reports and prepare status report for management reporting.

Competencies Critical for the role:

• Site merchandising knowledge
• Content management system
• Excel skills for creating upload templates.
• Ecommerce digital content management

Desired Skills and Experience

• Educational Qualifications
• Required: Graduate
• Preferred: NA
• Professional Certifications: NA