3049 Sip Jobs - Page 3

Job Title: Engineering Manager Location: Gurugram, Haryana Experience Required: 12–15 years About the Role: We are seeking an experienced Engineering Manager to lead a talented team of FreeSWITCH engineers, Python developers, and UI/UX designers in building and scaling our click-to-call marketing SaaS analytics platform for advertisers. You will drive the development of a robust, scalable, and secure platform that empowers advertisers with real-time call tracking, analytics, and campaign optimization tools. Key Responsibilities Lead and mentor a cross-functional team of FreeSWITCH engineers, Python developers, and UI/UX designers to deliver high-quality, scalable features for our SaaS platform. Oversee the end-to-end development lifecycle, from planning and architecture to deployment and maintenance, using Agile/Scrum methodologies. Ensure seamless integration of telephony systems (e.g., FreeSWITCH, VoIP) with analytics pipelines and advertiser-facing dashboards. Collaborate with product managers and stakeholders to translate advertiser needs (e.g., call attribution, ROI tracking) into technical solutions. Implement and maintain CI/CD pipelines, containerized environments, and API-driven integrations to support rapid iteration and scalability. - Uphold SaaS security best practices (e.g., SOC2, GDPR) to protect sensitive call and advertiser data. Foster a collaborative, inclusive team culture, motivating engineers to achieve technical and professional excellence. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred). 12–15 years of software engineering experience, with expertise in both front-end (e.g., React, Angular) and back-end development (e.g., Python, Node.js). Proven experience building and scaling B2B SaaS platforms, ideally in adtech, martech, or analytics. Hands-on experience with VoIP and telephony systems (e.g., FreeSWITCH, Asterisk) and real-time communication protocols (e.g., SIP, WebRTC). Strong understanding of data analytics pipelines for processing and visualizing marketing metrics (e.g., call attribution, conversion tracking). Demonstrated leadership in managing cross-functional engineering teams, with a track record of delivering complex projects on time. Proficiency in containerization (e.g., Docker, Kubernetes), microservices, and API-first architectures. Experience with CI/CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (e.g., AWS, GCP, Azure). Knowledge of SaaS security, including access control, data privacy, and compliance (SOC2, GDPR). Excellent problem-solving and decision-making skills in fast-paced environments. Strong communication skills to convey technical concepts to non-technical stakeholders, such as advertisers or marketing teams. (Optional) Experience working in dynamic markets like Dubai or the Middle East, with an understanding of regional business practices. Preferred Skills Familiarity with adtech/martech ecosystems (e.g., CRM integrations, Google Ads, or call tracking platforms). Experience mentoring remote or distributed teams to maintain productivity and collaboration. Passion for building user-centric analytics platforms with intuitive UI/UX. Why Join Us? Be part of a fast-growing SaaS company revolutionizing click-to-call marketing analytics. Lead a talented team, work on cutting-edge telephony and analytics solutions, and make a direct impact on advertisers’ success.

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Business Analysis . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About the Role We are hiring a highly skilled Teams Voice Consultant (Tier 3 Support – Operations) to join our growing technical operations team. This is a critical support role responsible for managing advanced Microsoft Teams, SIP/VOIP, and telephony-related issues across a global client base. Experience Requirements Minimum 3 years of hands-on experience in Tier 3 support Total 8+ years overall experience in the voice/telecom domain Strong working knowledge of: Microsoft Teams , Office 365 , Skype for Business Audiocodes/Ribbon SBCs , SIP/VOIP protocols LAN/WAN networking Migration experience from Cisco/Avaya to Microsoft Teams DR (voice) Key Responsibilities Provide 3rd line support for customers and resellers via email and phone Act as a subject matter expert in Microsoft Teams and SBC deployment Monitor systems using tools such as OVOC , SolarWinds , etc. Handle complex escalations from Tier 1 and Tier 2 support Use Incident Management Systems to track and resolve issues Work with stakeholders to understand requirements, design solutions, and execute deliverables Plan and manage personal ticket queues while meeting SLAs Deliver training and support internally and externally Share technical knowledge with users and junior colleagues Be available for on-call 24x7 support when required Proactively maintain high service standards and client satisfaction Preferred Skills Familiarity with Cisco CUCM and Avaya voice platforms Excellent troubleshooting and problem-solving skills Strong communication and documentation ability Experience in project deployment and client onboarding CTC Offered: ₹10.5 LPA Job Type: Full-time Location: Tamil Nadu Company Website: https://sharpenedmindtechnologies.com/ Email to Apply: careers@sharpenedmindtechnologies.com About Us Sharpened Mind Tech & Solutions Pvt. Ltd. is a fast-growing tech company with a focus on EdTech, enterprise tech solutions, and innovative talent development. Join us to work on high-impact projects with a passionate, collaborative team.

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Description Position Title: 8x8 Unified Communications and Contact Center Engineer / Administrator Department: IT Infrastructure / Customer Experience Location: India Company: Trek Bicycle Corporation Overview We’re looking for a hands-on 8x8 Engineer/Administrator who thrives in managing XCaaS platforms. You’ll be the go-to expert for Trek’s global 8x8 Unified Communications and Contact Center setup—designing call flows, integrating with enterprise systems, and ensuring a seamless experience for agents and customers alike. Key Responsibilities Act as the primary technical administrator for the 8x8 XCaaS platform. Manage and maintain 8x8 infrastructure and troubleshoot system issues. Configure permissions, call routing, flows, and integrations in 8x8. Serve as Subject Matter Expert for 8x8 solution design and optimization. Promote platform adoption through user training and support. Oversee integrations between 8x8 and Microsoft Dynamics CRM and ChatBots. Architect, design, and manage IVRs, call flows, and 8x8 configuration for global teams. Suggest and implement improvements and help with prioritization. Support infrastructure needs across global Retail and Customer Care locations. Participate in vendor meetings and SLA reviews. Monitor system performance and implement improvements. Contribute to roadmap planning and solution upgrades. Leverage Microsoft Azure to develop AI speech capabilities Implementing AI-driven applications and chatbots. Stay current on advancements in XCaaS, AI, and security standards. Qualifications Bachelor's degree in IT or equivalent technical experience. 5+ years of hands-on experience in 8x8 or similar platforms (RingCentral, Genesys, Five9, etc.). Proven expertise in managing permissions, flows, call routing, and integrations. Experience with CRM integrations, especially Microsoft Dynamics. Strong troubleshooting skills and customer service orientation. Solid understanding of gateways and SIP trunk configurations. Experience training end-users and documenting procedures. Nice-to-Haves Familiarity with ChatBot and digital communication tools. Knowledge of GDPR and privacy-related compliance needs. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Cisco Firewalls and VPN. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Senior Engineer - Radio System -Telecom LNT/SE-RS/1361067 TI-Transportation Infrastructure ICDelhi Posted On 29 Jul 2025 End Date 25 Jan 2026 Required Experience 5 - 7 Years Skills Knowledge & Posting Location DOCUMENT CREATION Minimum Qualification BACHELOR OF ENGINEERING (BE) Job Description The Domain Architect / Engineering Manager Radio Communication system is expected to create/ develop the Design deliverables of the Radio Communication System like GSM-R, TETRA / LTE technology and IP EPABX system for Mainline and MRT Projects in the EDRC telecom. He will further assist and provide the required deliverables to the bidding team and support the executions works for site configurations RF planning and Numbering plan design and simulation studies. Radio Communication (TETRA, GSM-R & LTE): The person should know the desired technological skills of the Radio communication in the field of TETRA – Terrestrial Trunked Radio, ETSI Protocols, GSM-R related Specifications awareness and EIRIENE Importance in the field of Radio Communication, LTE Technology and 3GPP Standards and latest releases, 5G and FRMCS. Radio Network Planning and RF Prediction and Planning knowledge Knowledge of the Special Tools and Tackles applicable for Radio like ATOLL Simulation tool, Radio Spectrum Tool, Radio Test Tool, RF Power meter, Drive test tool. Fleet Map, Traffic and Bandwidth calculation 5G Radio FRMS guidelines knowledge Knowledge of RAMS and EMC Applicable to Radio Telephone System and Central Digital Recording Server: Knowledge of IP-PABX System, Direct Line Phone and Console Knowledge of Ways side and Hot line Phone’ Knowledge of the Voice recording and centralized Voice Mail System Knowledge of Traffic calculation for MRT and Mainline Project Knowledge to create logical network, Network topology for PABX Integration of PABX on SIP with PA and Radio System Knowledge of Analog and Digital Trunks – CO, PRI-ISDN etc. Knowledge of MIB, SNTP, SNMP, Q-SIG, TCP/IP, ETSI protocols NMS Configuration and designing Knowledge of RAMS and EMC

Engineering Manager -Telecom- Data Netwo... LNT/EM-DN/1361064 TI-Transportation Infrastructure ICDelhi Posted On 29 Jul 2025 End Date 25 Jan 2026 Required Experience 7 - 10 Years Skills Knowledge & Posting Location SECONDARY DATA ANALYSIS Minimum Qualification BACHELOR OF ENGINEERING (BE) Job Description The Engineering manager will be Domain architect of the Data Networking System / Backbone Transmission network System and Facility SCADA who understands the DATA networking system and Facility SCADA system in depth and can add value to the organization while developing the Design of BTN /DTS System and Facility SCADA system in EDRC -S&T for MRT and Mainline Projects. The Role requires creating and develop the design deliverables for CCTV surveillance system for Mainline and MRT Projects Nationally and International. The candidate should have relevant experience in the low level, high level designing of Backbone / data transmission network system and Facility SCADA for MRT – Mass Rapid Transit and Mainline Railways Projects. The candidate should also be able to carry out the system configuration & TnC works at site as and when required. Candidate should be able to prepare the management plans, detailed design, Interface design, testing procedures, method statements, software quality assurance plans for MRT and Mainline Data Network System and Facility SCADA System. Candidate should have worked on the SDH- Synchronous Hierarchy System, FAM- flexible access multiplexer system like Loop telecom, Tejas, Coral and Puncom etc. Candidate should have Knowledge of IP-MPLS- Multi Protocol Label Switching technology for BTN Network Switches, Layer -3 Routers and Aggregators and Access / Physical Layer -2 switches and Wi-Fi Access Points both Indoor and outdoor. Relevant experience on OEM’s make like CISCO, Juniper, Nokia, HP, and Belden is preferred. Candidate should have the knowledge to configure the Application Data Network Servers like DNS, LDDAP, NMS, DNAC, Wireless Controllers in the Rail network. Knowledge of OFC Cables Single mode, Multimode, SFP Ports configurations, OTDR testing parameters, Fiber losses should be known. Candidate should have knowledge of the applicable standards and protocols like IEEE, ITUT, TCP/IP, ETSI, SNMP, SNTP, IT-UT, ICMP, AAA, NTP, PTP, BGP, STP, SIP, Spanning Tree (SPT) etc. applicable. Candidate should have ideas about the software and hardware assurance and quality standards LikeEN50128 and EN50129 Candidates should be able to design the IP Schema IPV4-IPV6, VLAN network, DMZ polices, AAA Policy rule for small and complex data networks. Knowledge of the OPCUA, MODBUS, IEC-104, TCP/IP, NTP, SNMP, SNTP ,ASCII, MIB Protocols AI knowledge for behaviour detection and abnormal conditions Face Recognition and VMS and Video analytics System knowledge Sizing the bandwidth and storage for the NVR and the storage array PTZ, Dome, Fixed and Bullet and Night Vision Camera specification and knowledge Sizing the Wi-Fi requirement for On board Camera solution

Engineering Manager - telecom LNT/EM-T/1361062 TI-Transportation Infrastructure ICFaridabad Posted On 29 Jul 2025 End Date 25 Jan 2026 Required Experience 10 - 15 Years Skills Knowledge & Posting Location CONTINUITY OF OPERATIONS COMMERCIAL DESIGN Minimum Qualification BACHELOR OF ENGINEERING (BE) Job Description The Person should have the knowledge of the Acoustic simulation requirements, Sound level measurements and Noise absorption requirements and calculate the sound pressure and noise level at the open at close infrastructure at Stations at MRT and Mainline Projects. The candidate should have the desired experience in line with the key responsibilities and accountabilities given above. The candidate should have the knowledge of finalizing the messaging system for Passenger information display system. The Candidate should have the knowledge and experience regarding the interface between PRC Signaling system and PA/PIDS System. The candidate should be able to design the message and write the message scripts in line with signaling system timetable. UPS sizing and should be able to calculate the backup required for Telecom UPS to meet the RAMS requirement Derive the acoustic simulation, SIP Protocol for PA and Radio and EPABX integrations. Software programmer to write the Messaging scripts Machine language

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Highly skilled Network Professional with deep expertise in SD-WAN, Ethernet, IP, MPLS, BGP , and other core enterprise network technologies. The candidate will have hands-on experience in designing, implementing, and optimizing large-scale enterprise networks, ensuring high availability, performance, and security. A strong understanding of routing protocols, WAN optimization, and service provider environments is essential. Responsibilities Act as a customer-facing technical lead for the design and migration of enterprise network services, including SD-WAN and MPLS-based solutions. Conduct customer solution audits and maintain post-sales design documentation to ensure it accurately reflects the live and in-life service status. Provide support for in-life MACDs (Moves, Adds, Changes, Deletes), including complex and commercial design changes, by working as part of a triage and delivery team to assess the impact of requests and evaluate incremental business proposals. Collaborate with service assurance teams to drive improvements in customer service experience and ensure consistent service quality. Attend service review meetings to assess customer feedback and perceived pain points, providing technical recommendations and driving actions to improve service quality and performance. Work in close collaboration with cross-functional teams (CFTs) to enhance the customer experience by driving the execution of actions identified through Service Improvement Planning (SIP) initiatives. Lead repeat ticket analysis for enterprise customers by conducting thorough Root Cause Analysis (RCA) and implementing Preventive and Corrective Actions (PCA) to reduce recurring incidents and network faults. Act as the L4 escalation point for complex network design issues, ensuring timely and effective resolution of critical service-impacting problems. Provide strategic advisory to enterprise customers, recommending network enhancements to optimize current operations and ensure scalable, future-proof architecture. Validate and approve critical network changes, ensuring seamless rollouts with minimal disruption to customer services. Drive post-sales technical design modifications by collaborating with cross-functional teams to deliver customized network improvements aligned with evolving customer requirements. Desired Skill sets CCIE/CCNP/SD-WAN Certified Excellent customer handling ability. Should have dealt with large team sizes. Experience on building process efficiency Expertise on implementation, installation, integration troubleshooting and overall functionalities.

Summary: Onsite quality assistant manager works in Xiaomi TV factory at Tirupati, AP, will be Reporting to Xiaomi Quality Manager. This position is responsible to lead EMS/ODM TV factory Quality, NPI, Inspection of Product as per Xiaomi Standards & Compliance. Market failures analysis, Process audits in production line. Roles & responsibilities : Lead TV Factory NPI, Product and Process Quality, IQC, OQC, OBA. Lead factory NPI, Yield, Quality & Delivery, for TV factory. Lead Process audits in factory IQC, SMT, Assembly, Testing, repair, Packing and Warehouse. Experience in BOM, PCN, ECN, CN, Manufacturing SOP, QMS, ISO Standards, ESD, Data sheet. Reduce factory and market quality defects in IQC, OQC, OBA, DOA, and FFR. Lead Product & Process Engineering, Testing, Reliability testing, Product & Material Quality. Coordinate global teams R&D,ODMs,SCM,NPI,Program, Factory, SW, Supplier, Sourcing, Legal, Service centers. Verification & Validation of product Functionality / Manufacturability / Reliability / Quality. Lead Line trials for New / Alternate material / Supplier, Software’s and ECN. Validate the material quality & design / Spec change in supplier parts. Expert in 7QC tools, Quality Standard, First article inspection, AQL. Check product as per the SIP and Product standard. Expert in CAPA, RCA ,8D, Analysis reports preparation, Validations and presentations. Qualifications & Certifications: Bachelor of Engineering in Electronics. Six Sigma / APQP / PAPP / Lean / Lead Auditor / ESD Certifications. Experience: 5+ years’ Experience in TV factory, PCBA manufacturing, Engineering, Quality. 2+ Years’ experience in manage teams. Proficiency of listening, speaking, reading and writing, English & Telegu.

Job Title Mechanical Design Engineer Location: Pune, India SPX FLOW is a premier provider of innovative process solutions, delivering high-value technology, service and support to leading nutrition, health and industrial businesses around the globe. Our unique expertise spans generations and engineering disciplines, allowing us to solve complex challenges and create scalable solutions that meet the strategic objectives of the companies that nourish and build our world. We’re based in Charlotte, N.C., with operations in more than 30 nations and sales in more than 140 countries. Our landmark facilities are Innovation and Design Centers, which are located around the globe. These state-of-the-art collaboration labs are where we partner with leading nutrition, health and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. To learn more, please visit spxflow.com. Job Summary This Role belongs to SPX FLOW, Key component team which deals in Design of all major component design and modeling, Such as Spray dryers, Evaporators etc., You will be responsible to develop and maintain the engineering package required to manufacture those components on time, on budget and on quality. As part of this role, you will be responsible for creating models and drawings with smart practices. You will be part of a skilled Team. Principle Duties And Responsibilities Report to the Key Component Manager. Creation of detailed 3D models and drawings suitable for manufacture for both standard and custom equipment’s. Accurately follow the specifications outlined in proposed projects to ensure that the overall product goal is achieved. Follow Hygiene design rules as per standards. Prepare and review Engineering drawings, Manufacturing drawings, 3D modelling, Assembly, BOM and documentation needed in the assigned activities. Review the outcome and ensure quality. Demonstrate strong collaboration skills and the ability to think creatively to create solutions, drive execution and focus on results. Apply engineering concepts to make data-driven design decisions. Take actively part in component standardization to minimize the execution time and specialize the component. Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Knowledge KNOWLEDGE, SKILLS & ABILITIES Strong understanding of mechanical design for process equipment (spray dryers, evaporators, tanks) is preffered. Familiar with ASME Sec VIII, IS 2825, EN 13445/13480, EN 1090, and hygienic/GMP standards. Knowledge of material selection (SS304/316L, Duplex), welding practices, insulation, and CIP/SIP integration Skills Proficient in 2D/3D CAD tools (AutoCAD, Inventor) and preparation of GA, fabrication, and assembly drawings. Skilled in BOM creation, tolerance management, and structural support design. Capable of interpreting P&IDs, process inputs, and integrating platform, ducting, and utility interfaces. Familiar with PLM systems, drawing control, and technical documentation. Must have at least basic understanding of I-logic and its use. Preferable experience in working with Vault-PDM and ERP preferably SAP. Strong interpersonal skills, proven project handling skills and a positive energy. Good team player. Strong oral and written communication skills. Maintain focus on priorities. Maintain flexibility as priorities change. Be aware of short timelines from start to finish of project. Abilities Convert process/engineering input into efficient, fabrication-ready designs. Collaborate with cross-functional teams and vendors for smooth design-to-build transition. Optimize designs for transport, site welding, and maintenance access. Maintain design accuracy, compliance, and project timelines. Strong understanding of mechanical design for process equipment (spray dryers, evaporators, tanks). Education And Experience Minimum of B.E degree in Mechanical Engineering and 5+ years of Component design experience

Job Title: Engineering Manager Location: Gurugram, Haryana Experience Required: 12–15 years About the Role: We are seeking an experienced Engineering Manager to lead a talented team of FreeSWITCH engineers, Python developers, and UI/UX designers in building and scaling our click-to-call marketing SaaS analytics platform for advertisers. You will drive the development of a robust, scalable, and secure platform that empowers advertisers with real-time call tracking, analytics, and campaign optimization tools. Key Responsibilities: Lead and mentor a cross-functional team of FreeSWITCH engineers, Python developers, and UI/UX designers to deliver high-quality, scalable features for our SaaS platform. Oversee the end-to-end development lifecycle, from planning and architecture to deployment and maintenance, using Agile/Scrum methodologies. Ensure seamless integration of telephony systems (e.g., FreeSWITCH, VoIP) with analytics pipelines and advertiser-facing dashboards. Collaborate with product managers and stakeholders to translate advertiser needs (e.g., call attribution, ROI tracking) into technical solutions. Implement and maintain CI/CD pipelines, containerized environments, and API-driven integrations to support rapid iteration and scalability. - Uphold SaaS security best practices (e.g., SOC2, GDPR) to protect sensitive call and advertiser data. Foster a collaborative, inclusive team culture, motivating engineers to achieve technical and professional excellence. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred). 12–15 years of software engineering experience, with expertise in both front-end (e.g., React, Angular) and back-end development (e.g., Python, Node.js). Proven experience building and scaling B2B SaaS platforms, ideally in adtech, martech, or analytics. Hands-on experience with VoIP and telephony systems (e.g., FreeSWITCH, Asterisk) and real-time communication protocols (e.g., SIP, WebRTC). Strong understanding of data analytics pipelines for processing and visualizing marketing metrics (e.g., call attribution, conversion tracking). Demonstrated leadership in managing cross-functional engineering teams, with a track record of delivering complex projects on time. Proficiency in containerization (e.g., Docker, Kubernetes), microservices, and API-first architectures. Experience with CI/CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (e.g., AWS, GCP, Azure). Knowledge of SaaS security, including access control, data privacy, and compliance (SOC2, GDPR). Excellent problem-solving and decision-making skills in fast-paced environments. - Strong communication skills to convey technical concepts to non-technical stakeholders, such as advertisers or marketing teams. (Optional) Experience working in dynamic markets like Dubai or the Middle East, with an understanding of regional business practices. Preferred Skills Familiarity with adtech/martech ecosystems (e.g., CRM integrations, Google Ads, or call tracking platforms). Experience mentoring remote or distributed teams to maintain productivity and collaboration. Passion for building user-centric analytics platforms with intuitive UI/UX. Why Join Us? Be part of a fast-growing SaaS company revolutionizing click-to-call marketing analytics. Lead a talented team, work on cutting-edge telephony and analytics solutions, and make a direct impact on advertisers’ success.

Experience: 1–3 Years Industry: Mutual Funds, Insurance, PMS, AIF Employment Type: Full-Time About the Role: We are looking for a highly organized and detail-oriented Operations Executive with prior experience in handling back-office processes in mutual fund, shares, and insurance-related transactions. The ideal candidate should have hands-on experience in managing mutual fund operations, creating investor profiles on NSE/BSE platforms, and coordinating with third parties to ensure a seamless experience for clients. Key Responsibilities: Execute and manage mutual fund transactions – purchase, redemption, SIP registrations, and switches. Handle investor onboarding on NSE NMF and BSE STAR MF platforms. Resolve issues related to KYC , transaction rejections , SIP mandates , and non-individual investor documentation . Manage operational requirements for NRI clients , corporates , trusts , and HUFs, including necessary FATCA/UBO forms. Coordinate KYC and transaction compliance for PMS and AIF investments. Maintain and update client records, investment data, and reports. Proactively liaise with AMCs, RTAs, and third-party platforms to resolve issues and ensure zero rejection in processing. Provide smooth and professional communication with clients regarding operational processes and updates. Work closely with the sales and advisory teams to support client servicing and documentation needs. Required Skills & Qualifications: 1–5 years of experience in mutual fund operations; previous experience with a mutual fund distributor is strongly preferred. Sound knowledge of NSE NMF , BSE STAR MF , CAMS/Karvy , and related portals. Strong understanding of KYC norms , SIP registration, non-individual & NRI onboarding , and investment operations. Excellent communication and coordination skills – verbal and written. Strong attention to detail and ability to handle time-sensitive operations with accuracy. Ability to collaborate with internal teams and third-party service providers. Proficiency in MS Excel and basic reporting. Preferred Qualifications: NISM-Series V-A (Mutual Fund Distributor) Certification (preferred but not mandatory). Bachelor's degree in Commerce, Finance, or related field. What We Offer: Opportunity to work with a fast-growing financial services firm. Exposure to multiple investment products, including Mutual Funds, Insurance, PMS & AIF. Professional growth with hands-on experience in client servicing and investment operations. To Apply: Send your updated CV to hire@finvestments.in with the subject: Application – Operations Executive

Locations - ● Jamshedpur/Ranchi/Asansol/Guwahati Job Description - ●Good knowledge of financial domain (Equity, Mutual Fund, Insurance). ● Acquisition of potential new Sub-broker / Partner for Mutual Fund (SB & IFA). ● Ensure 90% of Sub-broker’s (SB & IFA) are Active every month. ● Work on Inactive SBs to make them Active. ● Advising Sub-broker’s clients on various investment ideas based on the suitability to their risk profile, return expectation, asset allocation, liquidity needs etc. ● Responsible for delivering Mutual Fund (SIP & Lump-sum), Insurance (LI, GI & HI) targets. ● Conduct SB engagement programs every month. ● Manage 90 % of SIP Registered to Triggered ratio. ● Ensuring 100% service delivery to assigned partner’s. Desired Skills - ● Should have good communication and convincing skills. ● Should be open to work in target-oriented environment. ● Outgoing personality, you are confident when interacting with people of higher seniority. ● Willing to take initiative and ability to think outside the box. Academic background - ● PG/Graduation in any stream.

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you. Responsibilities Acquiring new accounts (Current and Savings) from branch catchment area Quality sourcing of salary accounts from corporates Activate Accounts opened, UPI Linkage, M0 Balance, Savings balance and increase wallet share of our banking products includes Insurance, Mortgages, UL, SIP, MF etc & manage the portfolio Participate in corporate induction and migration events around the catchment area Build strong relationship with internal teams to leverage existing relationships from SME Conduct low-cost micro marketing activities around catchment areas for lead generations Requirements 1 - 2years of relevant experience Graduation/Post Graduation Sales & Networking Skills Good Communication & Listening Skills Goal / Target oriented IRDA & AMFI certification is preferred. This is a must post joining Excellent verbal and written communication skills Banking Knowledge Computer Skills & Digital Knowledge Good Network in the Market Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Primary Location India-Tamil Nadu-Bye-Pass Road, Madurai Job Relationship Management Schedule Regular Job Type Full-time Job Posting Jul 30, 2025, 10:30:00 AM

Candidates who are available for face to face interview - ahmedabad - gandhinagar on 2nd August can apply. Android Flutter Developer: Exp: 8+ Years NP: Immediate to Max 30 days Mandatory Skills : · Hands-on experience in Android Native development using Kotlin and/or Java · Strong development experience with Flutter and Dart . 8+ years of hands-on experience in Android Native development using Kotlin and/or Java . Strong development experience with Flutter and Dart . In-depth understanding of VoIP , SIP stack integration , Audio routing , and Telephony APIs . Familiarity with Android low-level services and moderate AOSP development/customization. Experience working with Mobile Device Management (MDM) frameworks and policies. Sound understanding of Android Networking (Sockets, WebRTC, REST APIs, WebSockets). Experience working with Firebase (Analytics, Crashlytics, FCM, Performance Monitoring). Strong knowledge of App lifecycle management , Multithreading , Services , and Background execution . Hands-on experience with dependency injection , modular app architecture , and Clean Architecture principles. Preferred Skills Exposure to Jetpack Compose , Hilt/Dagger , Room , and DataStore . Working knowledge of CI/CD tools like Jenkins, Bitrise, or GitHub Actions. Familiarity with OTA updates , AOSP build environment , and system-level debugging . Experience in enterprise-grade app development with security , compliance , and performance in mind. Knowledge of Play Store and enterprise deployment workflows .

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Cisco Routing and Switching . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Requirements Job Requirements Role / Job Title: Elite Banker-First Wealth Function/Department: Retail Liabilities Job Purpose VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. NR VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Responsible for deepening customer relationships to increase customer relationship value. Acquisition of NR accounts and generating referrals from existing customers Ensuring remittances in all managed & sourced accounts Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing adoption of digital platforms like mobile banking and drive initial login on Optimus app. Value builds up and increases in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-selling of pre-approved products such as Credit Card and other offers to increase products per customer. Ensure all customer profiling for mapped customers and present them with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Graduate Post Graduation: Any Post Graduate Experience: 2-5 years of relevant experience in Banking or allied Business.

Voice AI Scheduling (Scale‑Ready, Multi‑Tenant) — Remote Company: Apex Dental Systems Location: Remote (must overlap 7+ hours with 8am–5pm Pacific / America‑Vancouver) Type: Full Time Engineer with ramp up into CTO Compensation: Engineer: $2000USD/month + 1% equity Upon promotion to CTO: $4000USD/month + 2% equity About Us Apex Dental Systems builds voice AI reception for dental/orthodontic clinics. We connect real phone calls (Retell AI + telephony) to booked appointments via NexHealth and, over time, direct PMS connectors. We’re moving from pilot to scale across 50–100+ clinics with high reliability and tight cost control. The Mission Own the scale‑ready backend platform : multi‑tenant onboarding automation, secure configuration management, rate‑limit and retries, SLO‑backed reliability, cost observability, and compliance (HIPAA/PIPEDA). Your work allows us to onboard dozens of clinics per week with minutes, not days , of setup. Outcomes You’ll Deliver in the First 4–6 Weeks Multi‑tenant architecture with tenant isolation, role‑based access (RBAC), and per‑clinic secrets (env‑less runtime or AWS Secrets Manager). Onboarding automation that reduces per‑clinic setup to ≤60 minutes : provider/location/appointment‑type sync, ID mapping, test calls, and health checks. Hardened tool endpoints used by the voice agent (Retell function calling): availability_search, appointment_book, appointment_reschedule, appointment_cancel, patient_find_or_create, note_create, warm_transfer. Reliability controls : idempotency keys, timeouts, retries with backoff, circuit breakers; graceful fallbacks + warm transfer. Observability & SLOs : structured logs, metrics, tracing; dashboards for p50/p95 latency , error rates, booking success %, transfers, cost per minute/call; alerts to Slack. Security & compliance : PHI minimization, at‑rest and in‑transit encryption, access logging, data‑retention policy, BAA‑aware configuration. Cost guardrails : per‑tenant budget meters for voice minutes/LLM/TTS usage and anomaly alerts. KPIs you’ll move: Median tool‑call latency < 800 ms (p95 < 1500 ms) ≥ 80% booking/reschedule success without human handoff (eligible calls) 99.9%+ middleware availability < 1% tool‑level error rate (after retries) ≤ 60 min time‑to‑onboard a new clinic (target 30 min by week 6) Responsibilities Design, implement, and document multi‑tenant REST/JSON services consumed by the voice agent. Integrate NexHealth now; design extension points for direct PMS (OpenDental/Dentrix/Eaglesoft/Dolphin) later. Build sync jobs to keep providers/locations/appointment types up‑to‑date (with caching via Redis, invalidation, and backfills). Implement idempotent booking flows with conflict detection and safe retries; log every state transition. Stand up observability (metrics/logs/traces) and alerting; define SLOs/SLA and on‑call basics. Ship CI/CD with linting, tests (unit, contract, integration), and minimal load tests. Enforce secrets management , least‑privilege IAM, and a clean audit trail . Partner with our conversation designer to refine tool schemas and edge‑case flows (insurance screening, multi‑location routing). Mentor a mid‑level engineer and coordinate with ops for smooth rollouts. Minimum Qualifications 5–8+ years building production backend systems (you’ve owned a system in prod). Expert in Node.js (TypeScript) or Python (FastAPI/Nest/Express). Deep experience with external API integrations (auth, pagination, rate limits, webhooks). Postgres (schema design, migrations) and Redis (caching, locks). Production reliability patterns: retries/backoff, timeouts, idempotency , circuit breakers. Observability: metrics, tracing, log correlation; incident triage. Security/compliance mindset; comfortable handling sensitive data flows. Strong written English; crisp architectural docs and PRs. Nice‑to‑Have Retell AI (or similar voice/LLM with function calling and barge‑in), Twilio/SIP . NexHealth or other healthcare scheduling APIs; PMS/EHR familiarity. HIPAA/PIPEDA exposure, SOC 2‑style controls. OpenTelemetry, Prometheus/Grafana, Sentry; AWS/GCP; Terraform; Docker/Kubernetes. High‑volume, low‑latency systems experience. Our Stack (target) Runtime: Node.js (TypeScript) or Python (FastAPI) Data: Postgres, Redis Infra: AWS (ECS/EKS or Fargate), Terraform, GitHub Actions Integrations: Retell AI (voice), NexHealth (scheduling), Twilio/SIP (telephony) Observability: OpenTelemetry + Prometheus/Grafana or Cloud provider equivalents How We Work Remote‑first; async‑friendly; 4+ hours overlap with Pacific time. Code in company repos, NDAs/PIAs/BAAs , DCO/CLA, and strict access hygiene. We optimize for reliability and patient privacy over quick hacks. Interview Process (fast, 7–10 days) Intro (20–30 min): Your background, past scale/reliability wins. Take‑home (90 min, paid for finalists): Implement availability_search + appointment_book against a stubbed NexHealth‑like API. Include idempotency keys, retries with backoff, timeouts, and basic tests. Provide a short runbook and a dashboard sketch for p95 latency & error‑rate alerts. Deep‑dive (60 min): Review your code; discuss multi‑tenant design, secrets, SLOs, and cost control. Final (30–45 min): Collaboration & comms. How to Apply Email info@apexdentalsystems.com with subject “Senior Backend — Scale‑Ready Voice AI” and include: CV + GitHub/portfolio 5–10 lines on a system you made multi‑tenant (what changed?) A time you prevented double bookings or handled idempotency at scale Your preferred stack (Node+TS or Python), availability, and comp expectations

Vasta Bio-Informatics Private LimitedMAHARASHTRA Posted On 30 Jul 2025 End Date 13 Aug 2025 Required Experience 2 - 4 Years Basic Section No. Of Openings 1 Grade 1C Designation Engineer - Voice Support Closing Date 13 Aug 2025 Organisational Country IN State MAHARASHTRA City NAVI MUMBAI Location Navi Mumbai-I Skills Skill TELECOMMUNICATIONS CCNA ITIL UNIFIED COMMUNICATIONS SERVICE DELIVERY SIP VENDOR MANAGEMENT IT SERVICE MANAGEMENT IVR ROUTING Education Qualification No data available CERTIFICATION No data available Job Description Must have excellent knowledge in Hardware & Networking. Certification in any Voice stream is added advantage. Knowledge or hands on experience (4+ yrs) in any EPBX systems with PRI, SIP Trunk Genesis, Cisco, Siemens or Avaya and Call center technology. IP, Digital & Analog phones configurations. Good Troubleshooting knowledge and deep understanding on VoIP technology with Domain skills like AD,DHCP, DNS, Switching, VoIP codecs, IP protocols and Deep understanding on OSI architecture. Knowledge on Basic to core system, OS level, AV devices. AR and RCM process understanding. Vendor co-ordination, Asset maintenance. Team values. Good communication skills. Willing to work for night shifts. And working for Global Voice team.

Job Description: Quality Engineering In this role you will be reviewing and doing analysis of our VoIP client requirements and ensuring that application requirements are properly documented and input into future code while ensuring day to day quality control. Key Responsibilities: Responsible for the management and daily operations of IT VoIP test systems. Requirements Analysis, Test Case development, and system testing of components to identify compliance, performance, and stability issues. Implement VoIP Server policies for service-controlled Routing and Redirections. Debug and Troubleshoot architecture for various calls features. Research and evaluate new technology related to network and telephony design, operations, management and network security Review business Requirements and provide feedback on areas of improvements. Interact with System Design team to understand system limitations. Oversee and coordinate the daily activities of the system test team, including trouble ticket management and track Escalations from other IT teams and Project management. Functional and feasibility testing of Telco features for VoIP / SIP and other Networking Protocols, system and configuration management, and all other aspects of the product. Quality assurance for web-based interfaces to VoIP subsystems. Perform regular security monitoring to identify any possible intrusions. Monitor network usage, anticipate problems and provide solutions. Qualifications: Bachelor’s degree in computer science, information systems, mathematics, statistics, or a related field. Proven experience as a data analyst, preferably in a network or telecommunications environment. Familiarity with network concepts, protocols, and technologies, such as TCP/IP, LAN, WAN, VPN, MPLS, etc. Excellent communication, presentation, and problem-solving skills. Strong attention to detail and accuracy. Success Factors: To excel in this role, you should have a strong background in data analysis A good understanding of network concepts, protocols, and technologies is essential. You should be able to communicate effectively with both technical and non-technical audiences and work well in a team environment. Be able to provide detailed documentation Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

NICE inContact Cloud Solution Developer We are seeking a seasoned NICE inContact Cloud Solution Developer with over 5 years of experience in designing, developing, and maintaining contact center technologies. The ideal candidate should have strong hands-on expertise in Java-based IVR call flow development, API integrations, SQL scripting, and various modules within NICE CXone (formerly inContact), such as Studio, ACD, Workforce Management, and Call Back tools. The candidate will be responsible for the migration, customization, and enhancement of IVR systems to optimize the customer service experience. Key Responsibilities Design, build, and maintain IVR call flows using NICE CXone Studio with Java scripting for backend logic. Develop and optimize custom APIs to integrate with third-party CRMs, internal systems, and databases. Lead the migration of legacy IVR solutions to the NICE CXone cloud platform. Create, modify, and maintain SQL scripts, stored procedures, and data views to support contact center reporting and analytics. Configure and deploy NICE inContact tools such as: Studio Scripting InView Dashboards ACD Routing Call Back Assist / Web Callback Tools Personal Connection Dialers NICE inContact Softphones Work with stakeholders to understand business requirements and deliver scalable, secure, and reliable IVR solutions. Troubleshoot issues across the NICE CXone platform and provide level-2/3 support for production environments. Monitor system performance and improve IVR handling time, call routing accuracy, and customer satisfaction. Collaborate with cross-functional teams including QA, DevOps, Network, and Business Analysts. Required Skills & Qualifications 5+ years of experience working with NICE CXone (inContact) solutions, particularly IVR development and call flow scripting. Proficient in Java for IVR backend logic and API-related coding tasks. Strong experience in RESTful API development and integration. Solid understanding of ACD, IVR, CTI, screen pop, and call routing logics. Proficient in SQL Server or other relational databases for writing and optimizing queries and views. Experience with In-View dashboards, Press Path/Key Press options, Softphones, and callback solutions within CXone. Good understanding of contact center KPIs, customer journey mapping, and voice/call analytics. Knowledge of cloud-based telephony systems, VoIP, and SIP protocols is an advantage. Familiarity with version control tools (e.g., Git) and Agile methodologies. Preferred Qualifications NICE CXone Certification(s) (e.g., Certified IVR Developer, Certified Studio Developer). Experience with Omnichannel routing, including chat, email, and SMS within NICE. Exposure to Workforce Optimization (WFO), Quality Management (QM), or Interaction Analytics modules. Experience in contact center migrations from on-premise systems to NICE CXone. Soft Skills Strong analytical, problem-solving, and troubleshooting skills. Excellent verbal and written communication. Ability to work independently and in a team-oriented environment. Customer-focused mindset and ability to work in high-pressure environments (ref:hirist.tech)

Embark on a fintech journey like never before with 5paisa. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Welcome to 5paisa, where your aspirations meet innovation. We are seeking a skilled and proactive Contact Center & VoIP Support Engineer to manage, monitor, and support our enterprise communication systems including Aspect Contact Center Solutions and Cisco VoIP infrastructure. This role serves as a central point of contact for all business units, ensuring system uptime, efficient issue resolution, and continuous service improvement. Key Responsibilities: - Review daily health check reports and monitor device alerts. - Act as SPOC for all business units for contact center solutions. - Manage and coordinate with onsite vendor resources (e.g., CSinfocomm). - Conduct regular service reviews and partner performance reporting. - Handle escalated issues, providing resolutions and business updates. - Gather business requirements to propose and implement contact center improvements. - Lead meetings to review current challenges and operational issues. - Coordinate with cross-functional teams for infra-related dependencies. - Design IVR flows for inbound calls. - Schedule and manage downtime for patching, VM activities, and vulnerability remediation. - Plan and execute application upgrades and change implementations. - Participate in incident management calls for voice infra and review RCA reports. - Ensure compliance through audit participation and risk mitigation. - Contribute to BCP and DR strategies. - Support new branch setup projects requiring contact center integration. - Manage integrations with ZOHO, AWS platforms, SIP & API providers. - Oversee outbound call setup via GSM SIM gateways. - Coordinate with Admin and providers for PRI line issues. - Evaluate and propose cloud-based dialer solutions. - Maintain documentation for all contact center architectures and support activities. - Review tickets and analytics with support and DW teams. Cisco VoIP Phone Support: - Administer and monitor Cisco VoIP servers, routers, DHCP servers, and soft clients. - Manage OS upgrades, bug fixes, and VA closure tasks. - Lead configuration and deployment of new Cisco IP phones across branches. - Provide L1-L3 support for IP phone setup and maintenance across all branches. - Coordinate PRI issues with internal and external stakeholders. - Manage VoIP device inventory and update Cisco Corporate Directory. - Implement and manage third-party SIP & H.323 integrations. - Drive branch VoIP deployment initiatives and ensure robust collaboration tools. - Collaborate with cross-functional teams to address VoIP infrastructure issues. - Maintain ticket resolution process and conduct regular reviews with support teams. Qualifications: - Bachelor's degree in IT, Electronics, Telecommunications, or related field. - Strong experience with Aspect Contact Center, Cisco VoIP, and related infrastructure. - Knowledge of SIP, H.323, PRI, IVR, Jabber, and cloud dialer technologies. - Hands-on experience in server management, patching, and voice infra incident handling. - Strong analytical and problem-solving skills. - Excellent communication, documentation, and stakeholder management abilities. Preferred Certifications: - Cisco Certified Network Associate (CCNA) or equivalent - Aspect Certified Professional (ACP) or similar - ITIL Foundation is a plus,

We are looking for a Director of Engineering (AI Systems & Secure Platforms) to join our client&aposs Core Engineering team at Thane (Maharashtra India). The ideal candidate should have 1215+ years of experience in architecting and deploying AI systems at scale, with deep expertise in agentic AI workflows, LLMs, RAG, Computer Vision, and secure mobile/wearable platforms. 1. Top 3 Daily Tasks: - Architect, optimize, and deploy LLMs, RAG pipelines, and Computer Vision models for smart glasses and other edge devices. - Design and orchestrate agentic AI workflowsenabling autonomous agents with planning, tool usage, error handling, and closed feedback loops. - Collaborate across AI, Firmware, Security, Mobile, Product, and Design teams to embed invisible intelligence within secure wearable systems. 2. Must have: - Must have 1215+ years of experience in Applied AI, Deep Learning, Edge AI deployment, Secure Mobile Systems, and Agentic AI Architecture. Programming languages: Python C/C++ Java Kotlin JavaScript/Node.js Swift Objective-C CUDA Shell scripting - Expert in: TensorFlow PyTorch ONNX HuggingFace model optimization with TensorRT TFLite - Deep experience with: LLMs RAG pipelines vector DBs (FAISS, Milvus) - Proficient in agentic AI workflowsmulti-agent orchestration, planning, feedback loops - Strong in privacy-preserving AI (federated learning, differential privacy) - Secure real-time comms (WebRTC, SIP, RTP) 3. Nice to have: - Experience with MCP or similar protocol frameworks - Background in wearables/XR or smart glass AI platforms - Expertise in platform security architectures (sandboxing, auditability) Show more Show less

Abbott is a global healthcare leader that helps people live more fully at all stages of life Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines Our 109,000 colleagues serve people in more than 160 countries Core Job Responsibilities Business generation & development: Achieve monthly, quarterly, half yearly and yearly sales target by promoting company's products ethically to customers as per the business plan, also ensure Doctor / Customer Call average as per the customer management plan of the division Organizing Camps (CME) as per the division strategy and customer needs Facilitate the process of successful new product launch, To create and update customer list as per the therapy and product of the division, Ensure Ipad adoption (if applicable) as per division norms and adherence to CLM calls Brand Management Prescription audit for Abbott brands and other competitors' brands Generate POBs for Abbott brands as per the business plan Required Experience BSc/ B Pharm or Any Graduate with minimum 2 years of prior experience as a Medical Representative Preferred Experience Candidate with prior/current experience in the same therapy, Candidates from MNC and top Indian Pharma companies will have added advantages, Fluent and confident in communication Show