Job
Description
Years of experience: 5-10 years Job Location: Noida/Pune KNOWLEDGE AND SKILLS REQUIREMENTS: Candidate must have an in-depth understanding of Service Integration Management, Service Management, Governance frameworks, strong knowledge of practices and protocols, experience in working with multiple 3rd Party vendors/partners/suppliers, operational risk management & expertise of the IT Operations, including IT practices. SPECIFIC EXPERTISE SHOULD INCLUDE: Extensive experience with SIAM & ITSM Toolset (preferably Remedy) Knowledge and deep understanding of IT Infrastructure Library offerings (ITIL® 4) Knowledge and deep understanding of ITSM – Information Technology Service Management 8-10yrs of exp in ITIL Based Service Management practices, understanding of industry practices and international standards Service Integration and Management (SIAM™) Professional Certified, ITIL V3 Expert, ITIL 4 Managing Professional A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices All aspects of the IT infrastructure Operations and critical components and services, including the delivery mechanisms and IT associated with each, and the technical and operations infrastructure. Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve. A proven expert in managing multiple stakeholders at all levels of the organization, specifically at senior management level. Ability to organize, delegate, and leverage resources to accomplish objectives. Strong organizational skills & exceptional ability to remain calm under stress. Excellent team skills, both as a leader and as a team player. Excellent communication skills (verbal and non-verbal), especially related to facilitation, documentation and reporting. Highly developed relationship management, influencing and leadership skills. People Management - Lead, motivate, and coach a team of SIAM Team Members Lead SIAM Related Trainings, Recruitment, and Performance management Supervisory skills and the ability to leverage support from other parts of the organization. Show more Show less
