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Siam Lead

Accecore Business Solutions

12 - 21 years

|

22 - 32 Lacs

Chennai Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Ism Siam Servicenow

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

End-to-end ownership & accountability/responsibility of day-to-day SIAM cum mulit-vendor ITSM support function for Incident, Problem, Change, Service Catalog, Request Fulfilment, Hardware Asset & Configuration, Knowledge, Vendor Management etc. in a multi-vendor environment
Manage ITSM team whos responsible to run above mentioned process, ITSM tool areas, conduct reviews of respective areas
Maintain in-depth understanding of overall IT environment of customer as well as services provided by respective support groups
Run daily service review of respective support groups on regular basis as per expected services using SOW
Make sure required SLAs/OLAs performance reports published/shared on-time
Manage handshakes, interface points & disputes in between support teams
Proactively look for areas of improvement, potential risks etc. and highlight the same to customer/support teams for mitigation
Accountable for overall process adherence and Continual Service Improvement in all in-scope process & ITSM tool areas

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Accecore Business Solutions

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