Shopify & Shiprocket Backend Executive

Department: E-commerce Operations

Brand: Banjara Trail

Location: Delhi on site

Type: Full-time

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Role Overview:

The Backend Executive will be responsible for managing daily e-commerce operations on Shopify and Shiprocket, ensuring smooth order processing, fulfillment, inventory updates, returns/exchanges, and customer coordination. This is a critical role to maintain backend efficiency and ensure timely dispatch of orders.

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Key Responsibilities:

• Order Management
• Process daily orders on Shopify
• Coordinate shipments and tracking through Shiprocket
• Ensure timely handover to courier partners
• Returns & Exchange Handling
• Manage RTOs, exchange requests, and return approvals
• Coordinate reverse pickups and customer updates
• Inventory Management
• Update stock status on Shopify (manual or bulk)
• Notify team of low stock or out-of-stock items
• Backend Coordination
• Liaise with production team to confirm product availability
• Flag any delays, address order fulfillment gaps
• Maintain internal order tracker
• Customer Support (Basic)
• Share tracking details with customers if needed
• Address backend-related customer queries

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Required Skills:

• Strong working knowledge of Shopify Admin Panel
• Hands-on experience with Shiprocket dashboard
• Familiarity with e-commerce shipping workflows (COD, prepaid, RTO, NDR)
• Basic Excel / Google Sheets handling
• Clear communication (English/Hindi)

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Good to Have:

• Experience with Shopify plugins (e.g., Return Prime, Loox, Judge.me)
• Worked in a fashion or D2C brand setup
• Familiarity with WhatsApp CRM tools

Job Type: Full-time

Pay: ₹10,210.44 - ₹20,000.00 per month

Work Location: In person