Customer Care Executive

0 years

1 - 0 Lacs

Posted:5 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle customer queries with professionalism and empathy.
  • Provide timely resolutions by understanding problems thoroughly and offering effective solutions.
  • Manage customer interactions through CRM tools (preferably Limechat).
  • Collaborate with internal teams to escalate and resolve issues when needed.
  • Maintain accurate records of customer interactions and feedback.

Requirements:

  • Fluent in English (spoken & written) with excellent communication skills.
  • Strong problem-solving and analytical ability.
  • Prior experience in Customer Support / CRM tools (Limechat preferred).
  • Ability to remain patient, polite, and proactive while handling difficult situations.
  • Quick learner, adaptable, and solution-oriented mindset.

Preferred Qualities:

  • Prior experience in fashion, e-commerce, or D2C customer service.
  • Ability to multi-task and manage multiple conversations at once.
  • Tech-savvy with knowledge of chatbots and automated support systems.

Job Type: Full-time

Pay: ₹10,318.31 - ₹15,000.00 per month

Work Location: In person

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