Shop Manager

Company Description

SINGER India Limited, an ISO 9001:2008 certified company, is the leading manufacturer and marketer of the latest range of Sewing Machines and Home Appliances. Singer produces the world’s most advanced home sewing and embroidery machines, enabling people to express themselves through the craft of sewing. They also offer a wide range of best-in-class home appliances for various household needs. Singer operates throughout India via company showrooms, dealers, distributors, and major shopping websites.

Role Description

Overall Store Operations:

• Overseeing the day-to-day operations of the store.
• Ensuring that the store is clean, organized, and well-maintained.

Customer Service:

• Ensuring a high level of customer service is maintained.
• Handling customer complaints and resolving issues.
• Training staff on effective customer service techniques

Sales and Revenue:

• Implementing sales strategies to achieve targets.
• Achieving Monthly Revenue and segment wise targets.
• Monitoring and analyzing sales performance.
• Submitting daily reports as per the guidelines

Inventory Management:

• Managing inventory levels to meet customer demand.
• Conducting regular stock checks and reconciling discrepancies.
• Ordering and restocking merchandise as needed.

Visual Merchandising:

• Ensuring that the store layout and displays are visually appealing.
• Implementing merchandising strategies to boost sales.
• Changing displays regularly to showcase new products.

Security and Safety:

• Implementing and enforcing security and safety protocols.
• Conducting regular safety inspections.
• Addressing any security or safety concerns promptly.

Communication:

• Communicating effectively with both staff and upper management.
• Keeping staff informed about company policies and updates.
• Providing regular reports on store performance.

Compliance:

• Ensuring that the store complies with all relevant laws and regulations.
• Adhering to company policies and guidelines.

Qualifications

• Graduation
• 2+ years’ store management experience
• Customer centric with positive attitude
• Good communication skills