Shop Manager

Job Summary:

The Shop Manager is responsible for overseeing all daily shop operations, including monitoring transactions, managing cash flow, processing orders, and handling billing activities. The role also requires providing excellent customer service, resolving issues, and ensuring smooth store functioning while leading the team to achieve sales and service goals.

Key Responsibilities:

1. Financial & Transaction Management

• Monitor and reconcile daily sales transactions (cash, card, digital payments).
• Oversee cash flow, cash deposits, and prepare daily sales/cash reports.
• Verify and approve billing adjustments, discounts, and refunds.

2. Orders & Billing

• Manage customer orders, invoices, and ensure timely billing.
• Oversee supplier orders, stock deliveries, and payments.
• Maintain accurate purchase and sales records.

3. Customer Handling

• Greet and assist customers, ensuring a positive shopping experience.
• Handle escalated complaints and resolve customer issues effectively.
• Ensure staff maintain high service standards.
• Build and maintain good customer relationships to encourage repeat business.

4. Store Operations

• Supervise day-to-day operations including staff scheduling and store opening/closing.
• Maintain stock levels and coordinate reorders.
• Control store expenses and ensure operational efficiency.

5. Reporting & Compliance

• Generate daily, weekly, and monthly sales and transaction reports.
• Ensure compliance with company policies, financial procedures, and tax regulations.
• Coordinate with accountants/auditors for record verification.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person