Posted:1 week ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

Shipping Agent

Mumbai/Pune

2 - 4 Years


Role Overview

  • Deliver superior customer experience through accurate, timely, and defect-free documentation.
  • Adhere to SOPs and deadlines (e.g., vessel cut-offs) to prevent claims, penalties, or legal issues.
  • Understand country-specific processes and account requirements to meet productivity and quality targets.


Core Responsibilities

  • Handle documents within agreed timelines with zero defects.
  • Provide accurate, detailed, and complete information on the first attempt.
  • Communicate professionally with internal and external customers to build confidence.
  • Address queries, clarifications, and amendments promptly.
  • Identify process gaps and collaborate with team leaders for efficiency improvements.
  • Support continuous improvement initiatives and cost optimization.
  • Assist in new process migrations and organizational changes as per guidelines.
  • Ensure smooth implementation of migrations and meet targets.
  • Uphold company vision, values, and ethics through professional conduct.

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Tata Consultancy Services

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