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Services Support Project Manager

3 - 7 years

0 Lacs

coimbatore tamil nadu

Posted:6 days ago| Platform: Shine logo

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Skills Required

service delivery client relationship management it services project management change management vendor management client satisfaction communication skills analytical skills problemsolving skills

Work Mode

On-site

Job Type

Full Time

Job Description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. Your career at NTT DATA is about believing in yourself, seizing new opportunities, and embracing challenges. Expand your skills and expertise in your current role while preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Senior Associate Service Delivery Specialist, you will be a developing subject matter expert responsible for providing continuity in service and advocating for the client. Supporting the business by managing overall contract management for small to medium client contracts, ensuring client satisfaction, service delivery, and contract profitability. Acting as the primary interface between the client and the organization, managing service relationships, governance structure, and service management review meetings. Your role involves performing client-facing activities in service activation, ensuring successful completion, identifying trends for service delivery improvement, and communicating with regional and global stakeholders. Key responsibilities include managing operations performance, change management, compliance, client satisfaction, and service improvement plans. To excel in this role, you need to establish strong relationships with internal stakeholders and external clients, exhibit good communication skills, analytical mindset, problem-solving abilities, and a client-service orientation. Ability to work well in a pressurized environment, demonstrate assertiveness, persuasion, and influencing abilities, and show initiative and commitment to succeed. Developing proficiency in project management is essential. Academic qualifications and certifications required include a relevant bachelor's degree in Information Technology or Business Administration, ITIL Certification (Foundation or higher-level), PMP certification (desirable), and Client Relationship Management certification (desirable). The ideal candidate should have a moderate level of experience in service delivery or related functions, delivering IT services, managing IT projects, understanding the IT service lifecycle, and managing client relationships to ensure client satisfaction. This is an on-site working position at an Equal Opportunity Employer.,

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