ServiceNow Technical Manager

Role Overview:

ServiceNow Technical Manager

Key Responsibilities:

• Lead and manage a team of ServiceNow developers, administrators, and architects.
• Define and implement best practices, standards, and governance across ServiceNow projects.
• Oversee solution design, development, integration, and deployment of ServiceNow modules.
• Collaborate with stakeholders to understand business needs and translate them into scalable ServiceNow solutions.
• Drive hiring, training, and upskilling initiatives within the ServiceNow team.
• Ensure compliance with SLAs, performance KPIs, and security standards.
• Provide thought leadership on platform enhancements, upgrades, and roadmap planning.
• Manage stakeholder communication and provide regular status reporting to leadership.

Required Skills & Experience:

• 12+ years of IT experience with at least 8+ years in ServiceNow platform delivery.
• Minimum 4 yrs of solid hands-on experience in ServiceNow platforms with excellent communication skills.
• Design, develop, and implement solutions on the ServiceNow Platform, with a focus on Platform AI Search.
• Strong proficiency in JavaScript frameworks such as Technically hands-on in UI frameworks like Angular, React with hands-on experience in HTML, CSS
• Create and configure workflows based on the business requirements and best practices.
• Perform integration between ServiceNow and other customer business systems.
• Create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros, etc.
• Has experience in deploying and validating ServiceNow patches/updates and new versions of the platform
• Hands-on proficiency in ServiceNow Platform including Scripting, integrations, ACLs, Flow designer, Scheduled jobs or equivalent
• Solid implementation experience in cross-system integrations using REST, Graph QL or related technologies\
• Proven expertise in multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.
• Strong experience in team management, people development, and project governance.
• Hands-on knowledge of ServiceNow architecture, scripting, integrations, and performance optimization.
• Excellent stakeholder management, communication, and leadership skills.
• ITIL/ServiceNow certifications (CSA, CIS, CAD, CTA, ITIL v3/v4) preferred.

Skills

Experience