Servicenow Tech lead

Role & responsibilities:

Solution Design and Architecture:

• Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
• Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.

Implementation and Integration:

• Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
• Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.

Technical Leadership:

• Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
• Ensure adherence to best practices in ServiceNow development, security, and performance optimization.

Stakeholder Collaboration:

• Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
• Serve as a trusted advisor on ServiceNow capabilities and best practices.

Continuous Improvement:

• Stay updated with the latest developments in the ServiceNow platform and related technologies.
• Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.

Required Technical Skills:

• ServiceNow Expertise:
• In-depth knowledge of ServiceNow development, architecture, and administration.
• Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
• Integration and Customization:
• Experience with integrating ServiceNow with other enterprise systems.
• Ability to design and implement custom solutions to extend the platforms capabilities.
• Technical Proficiency:
• Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
• Familiarity with ITIL frameworks and best practices.

Preferred candidate profile

Certifications:

• ServiceNow Certified System Administrator and Certified Application Developer.
• ITIL Foundation or higher-level certifications.