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ServiceNow - ServiceNow Senior Business Analyst

ServiceNow - ServiceNow Senior Business Analyst

5 - 10 years

22 - 25 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

product management spm business analyst consulting agile uat presales business process re-engineering client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Functional Consultant / Business Analyst HRSD/IRM/ITOM/SPM

The Business Analyst will focus on analysing, documenting, and enhancing ServiceNow solutions related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations. This role involves gathering requirements, stakeholders & client management, defining business processes, and working closely with technical teams to ensure effective implementation and integration.

Key Deliverables

Collaborate with stakeholders to gather and document business requirements related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations.
Work with technical teams to design and document solutions that address business need.
Facilitate communication between business units and technical teams, providing clear and concise documentation, reports, and updates.
Ability to translate business and functional requirements into technical requirements to aid development team
Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
Coordinate with both client & development team to make sure requirements are clarified and signed off.
Coordinate and support UAT
Develop or contribute to development of job aids and training courses

Desired Experience

Bachelor s degree in job relevant field required
Must be CSA certified.
CIS ITSM/HRSD/IRM are addons.
Overall, 9-10 years of experience.
Minimum 5- 6 years of relevant ServiceNow experience
Experience in HRSD, IRM, CMDB/ITOM, SPM area required
Nice to have knowledge on Pre-Sales activity
Experience in IT Service Management processes and tools required
Experience in requirement analysis and business process re-engineering required
Prior experience in agile methodologies (experience in product management) preferred
Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
Ability to work both independently and as part of a team
Demonstrated ability to manage and supervise staff and special initiatives
Demonstrated integrity, independent thinking, judgment, and respect for others
Demonstrated leadership, versatility and integrity

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ServiceNow - ServiceNow Senior Business Analyst