ServiceNow Senior Software Engineer -ITOM

Why Us

AI-first Elite ServiceNow Partner

ServiceNow AI Platform

GoBeyondWorkflows

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITOM. The Senior Software Engineer- ITOM is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

#GoingBeyond

Key Responsibilities

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
• Resolve issues related to

  MID Server(remotely access the mid server)

  ,

  CMDB Discovery

  , and integration errors.
• Support and maintain ServiceNow modules, including

  ITSM

  , and

  ITOM

  .
• Support and maintain integrations between ServiceNow and external systems.
• Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
• Participate in platform upgrades, clone, patching, and performance optimization initiatives.
• Ensure adherence to best practices in ServiceNow development and configuration.
• Document technical solutions, workflows, and issue resolutions.

• Required Certifications:

• Certified System Administrator(CSA)
• Certified Application Developer(CAD)
• CIS - ITSM
• At least one

  CIS

  certification from the following:

• CIS – Discovery