Servicenow QA

Responsibilities:

•

and modules.

• Create, maintain, and execute test plans, test cases, and test scripts.

• Identify, document, and track defects using standard defect management tools.

• Work closely with developers, business analysts, and stakeholders to ensure

quality delivery.

• Validate ServiceNow configurations, customizations, and workflows.

• Participate in agile ceremonies and provide QA updates.

Requirements:

• 6+ years of experience in QA/testing of ServiceNow applications (ITSM, ITOM,

HRSD, etc.).

• Strong knowledge of QA methodologies, STLC, and defect life cycle.

• Hands-on experience with manual testing; automation knowledge (e.g., ATF,

Selenium) is a plus.

• Familiarity with ServiceNow platform and modules.

• Good communication, analytical, and problem-solving skills.

Nice to Have:

• Experience with ServiceNow Automated Test Framework (ATF).

• Knowledge of API testing (Postman, REST).

• ISTQB or other QA certifications.