ServiceNow Professional

• The Asset Manager is responsible for overseeing the complete lifecycle of IT hardware and software assets. This includes:
• HAM (Hardware Asset managment) and SAM (Software Asset Managment) - ServiceNow ITAM
• Inventory and Tracking
• Maintain accurate records of hardware and software inventory.
• Track asset attributes such as state, sub-state, assigned user, and location.
• Monitor asset condition and useful life using performance curves.
• Ensure asset tagging and labeling as per standards.
• Procurement and Deployment
• Validate receipt of new consignments with delivery documentation.
• Coordinate installation, movement, and deployment of assets.
• Ensure proper documentation and logistics for intra-center asset movement.
• Confirm asset deployment with end users and update records accordingly.
• Storage and Maintenance
• Manage receipt, storage, and issuance of assets/accessories/spares.
• Stack and identify working/non-working assets in stores.
• Replace non-functional assets under warranty/AMC in a timely manner.
• Publish regular inventory reports and dashboards.
• Compliance and Reporting
• Track warranty/AMC expirations and notify stakeholders.
• Adhere to asset disposal/retirement processes with proper documentation.
• Maintain audit trails and compliance records.
• Publish monthly SLA reports and dashboards for asset management.
• Software Asset Management
• Ensure software license compliance and audit readiness.
• Track software installations and license allocations.
• Report unauthorized software and ensure uninstallation.
• Operational Excellence
• Support transformation initiatives and automation adoption.
• Manage assets under various work models (WFH, WFO, Flexi).
• Coordinate with OEMs for repairs and replacements.
• Ensure timely updates in asset management tools.
• Security and Data Handling
• Enforce controls for hardware removal from premises.
• Ensure secure data removal from decommissioned hardware.
• Maintain inventory visibility and control over all IT hardware assets

Tools and Technologies

ServiceNow, Absolute,