Servicenow ITOM

*New Requirement -

Skill *: Servicenow ITOM*

Location : PAN india

Experience : 6+ Yrs

UAN - Mandate, clean Pf

Rounds - 2

Hybrid - 12 days from office

Shift - UK

JD :

Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes for one or more of the Service Now modules ITSM, ITOM and ITAM within ServiceNow platform.

Implement technology specific best practices and standards.

Researches and evaluates alternative solutions and recommends the most efficient and cost effective solutions.

Translates requirements into functional and technical requirements.

Develop technical design documents.

Designs and develops extensions to ServiceNow data model in support of requirements towards CMDB, ITSM, ITOM, ITAM and other modules.

Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.

Create and maintain the current state of the ServiceNow platform architecture documentation and provide the architectural control.

Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.

Lead ServiceNow upgrades planning and execution.

Participate in the configuration of new applications or suites during planning, development, and roll out phases. Contribute to the strategic development of new platform customization, as needed, based on customer needs.

Provide excellent customer service, leadership, communication, problem solving and decision making skills.

Responsibilities:

• Manage CMDB integrations with other systems
• Provide technical support for software applications
• Collaborate on incident resolution processes
• Ensure compliance with ITSM best practices