ServiceNow ITAM Consultant

Job Title: ServiceNow ITAM Consultant (SAM + HAM)

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Experience:

Availability:

Job Summary

We are looking for an experienced ServiceNow ITAM Consultant with strong hands-on expertise in Software Asset Management (SAM) and Hardware Asset Management (HAM). The ideal candidate should have end-to-end implementation experience, excellent functional and technical knowledge, and the ability to deliver scalable, compliant, and automation-driven ITAM solutions on the ServiceNow platform.

Key Responsibilities

• Lead and deliver full-cycle implementations of ServiceNow SAM and HAM Pro modules.
• Configure and manage Software Models, License Workbench, Entitlements, Reconciliation Rules, and Normalization.
• Implement Hardware Asset lifecycle processes including Request, Receive, Deploy, Inventory, and Retire.
• Ensure SAM compliance, cost optimization, and effective license utilization across the organization.
• Build and maintain Discovery sources and integrations supporting ITAM data quality.
• Map asset lifecycle processes to CMDB and maintain data accuracy.
• Implement workflows, Catalog Items, UI Policies, and automation scripts to streamline asset processes.
• Develop dashboards, reports, KPIs, and audit documentation for asset tracking and compliance.
• Collaborate with cross-functional teamsProcurement, Finance, IT Operations, and Inventory teams.
• Support upgrades, patching, testing, and overall platform optimization.

Required Skills & Experience

• 7+ years of total experience with 4+ years in ServiceNow ITAM (SAM + HAM).
• Strong hands-on experience with:
• Software Models, License Metrics, Entitlements, Reconciliation
• Hardware Asset lifecycle, Inventory, and Stock Management
• Discovery & integrations relevant to ITAM
• CMDB alignment and asset-class data models
• Strong understanding of Software Publisher Packs (Microsoft, Adobe, Oracle, IBM).
• Experience in data normalization, de-duplication, compliance reporting, and audit readiness.
• Good scripting knowledge (JavaScript, Glide APIs) and platform configuration skills.
• Experience working in Agile/Scrum environments.