ServiceNow Architect Location: Bengaluru/ Mumbai | Mode: Hybrid About Us NexusNow.ai delivers cutting-edge AI, ServiceNow, and digital transformation solutions for global enterprises. We specialize in scalable service delivery and automation, driving innovation in the field service domain. Role Overview Seeking a ServiceNow Architect to lead design, development, and implementation across ITSM, ITOM, CMDB, and integrations. You will define best practices, ensure platform scalability, and align solutions with business goals. Key Responsibilities Lead architecture and end-to-end implementation of ServiceNow solutions. Define governance models and ensure CMDB health & discovery accuracy. Oversee integrations with AWS, Azure, SCCM, Jira, SAP, etc. Guide technical teams in scripting, workflows, and automation. Advise leadership on platform roadmap, upgrades, and enhancements. Requirements 5+ years in ServiceNow architecture, design & development. Expertise in ITSM, ITOM (Discovery, Event Mgmt), CMDB & integrations. Skilled in JavaScript, Glide APIs, Flow Designer, and Business Rules. Experience with Integration Hub, REST/SOAP APIs, MID Server. ServiceNow CSA & CIS-ITSM/ITOM preferred. Nice to Have Multi-instance environment experience. Exposure to AI automation, Virtual Agent, Now Intelligence. Familiarity with Agile, DevOps, CI/CD in ServiceNow.
Job Title: ServiceNow Healthcare Platform Developer (CSM + HCLS) Location: Offshore Type: Full-Time / Contract Experience Level: Mid to Senior-Level (4 to 7 years) About Us NexusNow.ai is a global leader in delivering next-gen ServiceNow and GenAI-powered solutions across industries. We specialize in industry-specific ServiceNow transformations, including deep domain expertise in Healthcare and Life Sciences . Join us in shaping intelligent workflows and AI-driven automation for some of the worlds largest payer organizations. Job Summary We are looking for a ServiceNow Developer with strong experience in Customer Service Management (CSM) and Healthcare & Life Sciences Service Management (HCLS) modules. The ideal candidate will be responsible for implementing payer-centric use cases such as prior authorization workflows, provider lifecycle automation, compliance reporting, and intelligent inventory management using ServiceNow and GenAI capabilities like Now Assist . Key Responsibilities ServiceNow Development (CSM & HCLS) Design and configure workflows for: Prior Authorization, Claims Triage, Provider Credentialing Member Journey & KYC Automation Compliance Dashboards (HEDIS, STAR) Medical Asset & Inventory Tracking Implement Healthcare-specific data models using HCLS Core and HCLS Applications Customize case types and table relationships as per payer operational needs GenAI & NowAssist Implementation Integrate Now Assist to power virtual agents, smart search, and claims deflection Automate triage and document processing using GenAI models Platform Enhancements & Integrations Build reusable components, UI actions, Script Includes, and Business Rules Develop and maintain REST/SOAP APIs and Integration Hub spokes (e.g., InterQual, FHIR, 837/835) Ensure PHI/PII-compliant configurations as per HIPAA and SOC-2 Stakeholder Collaboration & Delivery Work closely with healthcare clients to gather and analyze domain-specific requirements Participate in Agile ceremonies and cross-functional design sprints Provide support and documentation for UAT and go-live phases Key Skills ServiceNow CSM & HCLS (Payer Edition) HCLS Core Modules: Patient 360, Consent Mgmt., Provider Lifecycle Now Assist (GenAI, Virtual Agent, Knowledge AI) Integration with healthcare systems (FHIR APIs, EDI, HL7) JavaScript, GlideScript, Flow Designer Agile methodology & healthcare compliance awareness Why Join Us? Be part of a fast-growing, AI-first ServiceNow partner Deliver real-world GenAI use cases in healthcare transformation Work with global payer clients across the US, UK, and APAC Fast-track career growth, certifications, and leadership opportunities Thrive in a collaborative, innovative, and inclusive culture