ServiceNow Implementation, HRSD

Key Responsibilities

1. HRSD Implementation

   :

• Lead the

  implementation

  of the

  ServiceNow HRSD (Human Resources Service Delivery)

  module to streamline HR operations, ensuring alignment with business objectives.
• Gather and analyze

  HR requirements

  and translate them into

  HRSD solutions

  on the ServiceNow platform.
• Design and configure HRSD workflows, forms, and templates to automate HR service processes such as case management, employee lifecycle, and employee self-service.

1. System Configuration

   :

• Configure ServiceNow HRSD

  including

  Case Management

  ,

  Knowledge Management

  ,

  HR Service Portal

  ,

  HR Templates

  , and

  HR Reports

  .
• Customize

  ServiceNow HRSD

  to suit the unique HR processes, ensuring smooth integration with

  HRIS systems

  ,

  third-party applications

  , and existing business applications.
• Work on creating

  HR-specific workflows

  for employee requests, HR case management, and approvals.

1. Integration with Other Modules

   :

• Collaborate with other ServiceNow modules such as

  Incident Management

  ,

  Change Management

  ,

  Asset Management

  , and

  Service Catalog

  to ensure smooth data flow and process automation across platforms.
• Integrate

  HRSD with external systems

  (e.g.,

  Active Directory

  ,

  Workday

  ,

  SAP SuccessFactors

  ) for employee data synchronization.

1. Customization & Scripting

   :

• Write and modify business rules, client scripts

  , and

  UI policies

  to automate HR service processes and meet business requirements.
• Customize ServiceNow forms and reports as required for the HR team to track service requests, incidents, and approvals effectively.

1. Testing & Quality Assurance

   :

• Develop test scripts, conduct

  unit testing

  , and ensure the quality of

  ServiceNow HRSD implementations

  by performing thorough validation of business processes.
• Identify, troubleshoot, and resolve any defects during the testing phase, ensuring all HRSD functionalities are working as expected.

1. User Training & Documentation

   :

• Provide

  training

  to HR teams and ServiceNow administrators on how to effectively use and maintain the HRSD module.
• Document HRSD configurations, processes, and workflows for future reference and for knowledge transfer to the internal team.

1. Post-Implementation Support

   :

• Provide

  ongoing support

  and maintenance post-implementation, troubleshooting any issues or enhancements related to HRSD.
• Collaborate with stakeholders to gather feedback and continuously improve the HR service delivery process.

1. Stakeholder Collaboration

   :

• Work closely with

  HR business partners

  ,

  IT teams

  , and

  project managers

  to ensure successful delivery and adoption of HRSD processes.
• Engage with

  senior management

  and HR leaders to understand strategic HR goals and translate them into technical solutions.

Skills and Qualifications

Mandatory Skills

• ServiceNow HRSD Module

  : In-depth knowledge and experience in implementing and configuring

  ServiceNow HRSD

  (Human Resources Service Delivery).

• ServiceNow Platform Expertise

  : Familiarity with the

  ServiceNow platform

  , including modules such as

  Service Catalog

  ,

  Incident Management

  ,

  Case Management

  ,

  Knowledge Management

  , and

  Change Management

  .

• HR Processes

  : Strong understanding of

  HR business processes

  , including case management, onboarding, employee service requests, and HR knowledge base.

• Scripting

  : Experience with

  ServiceNow scripting

  (e.g.,

  Business Rules

  ,

  Client Scripts

  ,

  UI Actions

  ,

  UI Policies

  , and

  Flow Designer

  ).

• Integration

  : Experience integrating

  ServiceNow HRSD

  with

  third-party HRIS

  and external systems (e.g.,

  Workday

  ,

  Active Directory

  ,

  SAP SuccessFactors

  ).

• ServiceNow Configuration

  : Ability to configure forms, fields, workflows, and user interfaces within

  ServiceNow HRSD

  .

• Testing & QA

  : Experience in

  unit testing

  ,

  integration testing

  , and validating configurations within ServiceNow.