Sr Implementation Analyst - Target Plus

Key Responsibilities:

• Technical Implementation & Support:

• Build integration and onboarding project plans for Sellers to ensure adherence to timeframes
• Execute new and ongoing validation of Partner technical integrations with the Target + platform; validate that the integration is successful through data analysis provided by user interfaces, API responses, and/or system logs
• Create, manage and deliver appropriate training for Partners regarding Target + integration requirements, including specific API endpoints and calls to ensure Partner success
• Develop and maintain internal and external-facing training documentation to facilitate smooth onboarding
• Provide partner support during implementation and post-implementation, serving as an important conduit to receiving issues, researching problems and guiding resolution within level of service

• Change Management:

• Manage partners through system updates, ensuring effective communication, training, and support during transitions
• Continuously evaluate past implementations and design processes for process improvement and up to date process documentation

• Cross-Functional Collaboration:

• Individual contributor on global implementation team
• Act as a liaison between various business and technology teams across geographies to triage and resolve technical and process issues
• Collaborate with internal teams, including Acquisition, Channel Partnerships, Support & Performance, Item, and Technology teams, to manage the successful execution of integrations and onboarding for new partners

Required Skills and Qualifications:

• Bachelors degree in Business, Information Technology, or a related field.
• Demonstrated expertise in RESTful API architecture and JSON language
• 3+ years prior experience in related implementation or technical support roles
• Experience managing external vendors/clients
• Excellent communication and documentation skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Experience in cross-functional collaboration across various teams and geographies.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience in e-commerce or a related industry.
• Familiarity with process improvement and change management practices.
• Ability to work in a fast-paced, dynamic environment.