Servicenow HRSD

TCS Hiring:

Servicenow HRSD

Technical Comptency

1. HRSD-Specific Platform Knowledge

HR Profile & Data Model: Understanding of HR profile tables and related data structures (e.g., Benefits, LOA, Compensation, Contacts, HR Positions).

servicenow

Lifecycle Events: Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates.

servicenow

Journey Accelerator Plans: Designing personalized employee journeys with localization, compliance, and learning plans.

servicenow

HR Services Configuration: Creating and managing HR services using service activities like approvals, notifications, and assignments.

servicenow

2. Security & Access Control

HR Admin Autonomy: Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data.

servicenow

Role-Based Access Control (RBAC): Implementing secure access to HR data and workflows.

3. Workflow & Automation

Flow Designer: Building and customizing HR workflows using low-code tools.

Playbook Designer (limited in HRSD): Understanding differences between HRSD lifecycle events and general playbooks.

Task Orchestration: Automating multi-departmental tasks during employee transitions.

4. Integration Capabilities

HR Integrations Application: Connecting HRSD with HCM systems, background check providers, and other platforms.

servicenow

REST/SOAP APIs: Building and managing integrations for real-time data sync.

5. UI & Experience Design

Service Portal Customization: Designing intuitive HR portals for employees and managers.

Case Management: Configuring HR cases and templates for efficient service delivery.

6. Generative AI & Now Assist (HRSD Flavor)

Case Summarization Skills: Using GenAI to summarize employee-related cases.

teivasystems

Text-to-Flow & Text-to-Process: Leveraging natural language inputs to generate HR workflows.

AI Search & Recommendations: Enhancing HRSD with contextual search and suggested actions.

7. Compliance & Localization

Data Privacy Regulations: Ensuring GDPR, HIPAA, and local compliance in HR workflows.

Localization Support: Configuring country-specific tasks and content in lifecycle events and journey plans.

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)