7 years
0 Lacs
Posted:1 month ago|
Platform:
On-site
Full Time
● Map (and document where needed) current support ops workflows and data models
● Translate business requirements into SN-compatible process designs
● Design resolver flows, approval chains, and support group hierarchies
● Lead fiunctional workshops with stakeholders and support teams
● Collaborate with Client’s product managers and BSAs to ensure fit-for-purpose designs
● Document all learnings / decisions. Conduct defined level of Knowledge Transfer back to a Client’s on periodic basis
● 7+ years in ITSM process consulting or functionals roles
● Expertise in SN modules: Incident, Change, Case, SAM, Knowledge
● Familiarity with large enterprise ops and legacy-to-SaaS migration strategies
● Excellent documentation, stakeholder engagement, and migration planning skills
Aiprus Software Private Limited
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Salary: Not disclosed
Salary: Not disclosed
