ServiceNow Discovery & Cloud Specialist

Required Skills & Experience

• 7+ years hands-on experience with ServiceNow ITOM (Discovery, Cloud Discovery, Service Mapping, CMDB).
• Proven expertise with AWS, Azure, GCP, VMware, including APIs, service discovery, and resource modeling.
• Knowledge of containerized environments (Kubernetes, OpenShift, Docker).
• Strong understanding of networking, operating systems (Windows, Linux, UNIX), virtualization, storage, and middleware.
• Familiarity with protocols (SNMP, WMI, SSH, REST, SOAP, JDBC).
• Solid understanding of CSDM, CMDB design, and service dependency mapping.
• Scripting experience (JavaScript, PowerShell, Python) for automation/customization.
• Strong problem-solving and cross-team collaboration skills.
• CSA Certification is Mandatory

Key Responsibilities

• Lead the deployment, configuration, and maintenance of ServiceNow Discovery across data centers, private cloud, and public cloud platforms.
• Configure and maintain Cloud Discovery integrations for AWS, Azure, GCP, VMware, and Kubernetes.
• Develop and optimize Discovery Patterns, Probes, and Sensors to ensure comprehensive coverage of hybrid IT.
• Manage MID Servers for both on-prem and cloud environments, ensuring secure, scalable communication.
• Integrate Discovery outputs with CMDB, Service Mapping, Event Management, and Cloud Management modules.
• Define and maintain credentials & API integrations (IAM roles, service accounts, OAuth) for cloud providers.
• Ensure CMDB accuracy, completeness, and relationship mapping for cloud-native and traditional infrastructure.
• Troubleshoot and resolve Discovery issues across network, VM, and cloud-native services.
• Collaborate with CloudOps, Infrastructure, and Security teams to align Discovery with cloud governance and FinOps.
• Document processes, patterns, and best practices for hybrid-cloud CMDB management.