Servicenow Developer with Virtual Agent _ Hyderabad

ServiceNow Developer :

1. A strong strategic thinking and solution-oriented mindset
2. Strong skilled in Scripting and Integration
3. Strong skilled in Virtual Agent and latest features of ServiceNow
4. Service Now Core Modules including service catalog automation is the must.
5. AI/NowAssist knowledge is MUST. AI capabilities on the servicenow platform, out of the platform

API Data Integrations

Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs

Work with data models CMDB relationships and external analytics engines to improve AI-driven insights

Automate data ingestion event correlation and AI-powered resolution workflows

Compliance Security Performance Optimization

Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies

Implement governance measures for AI-driven decisions ensuring transparency and accountability

Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency

Required Skills Qualifications

6+ years of hands-on experience in ServiceNow ITSM development

Strong proficiency in JavaScript Glide Scripting Business Rules and UI policies

Experience integrating Agentic AI for automated decision-making and workflow automation

Knowledge of ITIL processes with expertise in Incident, Change and Problem Management

Familiarity with ServiceNow Virtual Agent, AI Ops and Performance Analytics

Hands-on experience with REST/SOAP API integrations and external AI models

Strong analytical skills with an ability to troubleshoot and optimize ITSM processes

Preferred Qualifications

ServiceNow Certified System Administrator CSA,  CIS-ITSM, CTA

Experience working with AI/ML models, RPA tools and predictive analytics

Knowledge of Azure AI OpenAI or other AI frameworks

Exposure to ITOM, CMDB and automation frameworks for IT service optimisation