Job
Description
We are seeking skilled and experienced ServiceNow Developers with experience in Human Resources Service Delivery (HRSD) and/or Configuration Management Database (CMDB). Strong background in developing and implementing ServiceNow HRSD and/or CMDB solutions with a deep understanding of ServiceNow modules (ITSM, ITOM, and ITBM). For HRSD: Design, develop, and implement ServiceNow HRSD solutions to meet business requirements. Customize and configure HRSD modules, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events. Collaborate with HR and IT teams to understand business needs and translate them into technical solutions. Integrate ServiceNow HRSD with other ServiceNow modules (e.g., ITSM, ITOM) and third-party systems. CMDB Experience Needed: Architect and implement ITAM Independently develop and manage Service Asset & Configuration Management. Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes. Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows). JavaScript and create/modify existing workflow activities. Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. Conduct system testing, troubleshooting, and debugging to ensure optimal performance. Qualifications: 5 years of experience as a ServiceNow Developer, with at least 2 years focusing on HRSD and/or CMDB Knowledge of ITIL processes In-depth knowledge of ServiceNow platform and its core modules (CSM, ITSM, ITAM, ITOM). Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integration (REST, SOAP, APIs) and data migration.
