Servicenow Developer

Role & responsibilities

Preferred c Design, develop, and configure ServiceNow applications, workflows, and integrations.

• Implement and support ITSM modules, including Incident, Problem, Change,

Knowledge, and Service Catalog.

• Configure and enhance ITOM functionalities such as Discovery, Service Mapping, Event

Management, and AIOps.

• Develop and maintain a robust CMDB, focusing on data accuracy, normalization, and

reconciliation.

• Implement and manage ITAM processes for license compliance and optimization.

• Collaborate with architects, business analysts, and process owners to gather

requirements and deliver solutions.

• Create and maintain technical documentation, design specifications, and release notes.

• Support IntegrationHub and APIs for seamless connectivity with third-party systems

(e.g., monitoring tools, HR, procurement).

• Conduct unit testing, ATF automation, and support UAT for ServiceNow releases.

• Ensure adherence to coding standards, platform governance, and upgrade-safe

configurations.

Required Skills & Experience:

• 46 years of dedicated ServiceNow development experience.

• Extensive expertise in ITSM module implementations.

• Proven experience in ITOM (Discovery, Service Mapping, Event Management).

• Hands-on experience with CMDB design, population, reconciliation, and health

monitoring.

• Practical exposure to ITAM, including entitlement management, reconciliation, software

models, and license optimization.

• Proficiency in JavaScript, Glide API, Flow Designer, UI Policies, Client/Server scripts,

and Business Rules.

• Experience with IntegrationHub, REST/SOAP APIs, and MID Server deployments.

• Solid understanding of ITIL v4 practices and enterprise service management.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).

• CIS certifications in ITSM, ITOM, or SAM.

• ITIL v4 Foundation certification.

• Experience with Agile/Scrum delivery methodologies.

• Exposure to ServiceNow Now Assist, Predictive Intelligence, and Virtualandidate profile